Not resolved

I live on the east coast in the summer and the west coast during the winter.Each year, when I call to cancel my service, Verizon informs me that a Vacation Suspension is best for me.

Before I schedule the Vacation Suspension, I make sure all bills are paid up, and believe they need to be to order this special service. After I move out west, my tenants inform me that the internet is still on. I call Verizon and they tell me it's currently off and the Vacation Suspension is on. This goes on for 2 months and I keep getting bills and paying them.

After many calls totaling well over 15 hours, I just paid them to clear this up and be on schedule. I make a payment last month and today received a letter for the amount from a collection agency. Since my account is now in collections, not possible to contact Verizon. So the Vacation Suspension no longer exists, not possible to get service scheduled now, since my tenant has an account in their name.

If I try to get service again, they will ask for a large deposit since my name will show up that it went to collections.

At this point, I just want to pay the *** $67.00 and have service when I return, but does not seem possible.After 2 more hours on the phone today trying to resolve, I hung up speechless.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $1000. This person is overall dissatisfied with Verizon. The most disappointing about verizon internet service at Verizon was poor communication, access to customer service and manager customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Verizon.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Verizon to other companies on our site.

Had an Experience with Verizon?

Write a review


Terms of Service
Post Comment

You May Also Like

Verizon - Bad Signal Tower #1PL33XC461 Route 206, Tabernacle, NJ 08088 Verizon "BAD SIGNAL TOWER ~ #1PL33XC461 Route 206, Tabernacle, NJ 08088 ________________________________________________________ TOWER SIGNAL FACTS: Mid November 2014 ~ Tower signal caused cell phone bars to drop in half… ~ My cell phone bars dropped from 4 to..." Read more Verizon is stealing my money my increasing the amount of my bill unlawfully. Customer service people are useless and they blocked my online account. Customer service people are terrible. Verizon "I have ordered a home phone service to be added to my Verizon double play. I requested a phone only for one month and to be cancelled anytime. For the..." Read more Verizon DSL 3mbps Guaranteed 1.5 (Lower than 56kpbs During Peak Hours Verizon "I'm paying for 3mbps speed DSL from Verizon In Allegany,NY. I'm supposed to be getting 3mbps and in there fine print it says guaranteed at least 1.5mbps speed at all..." Read more Verizon Website Deceptive Marketing Verizon "Jessica: Hi! How can I help you today? You: I see that their is a waived $20 upgrade fee if I order online, but when I go to checkout it shows..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more