Initial install of phone and internet service took 4 different visits and 7 different technicians. Thereafter internet service was lost for at least 3 days aprrox 10 times within the first 3 months.
Oh yes, and by the way Verizon will not credit you for that! Also asked them to put a block on my phone for international calls and I actually have it in writing to say the phone was now blocked. However, that was not the case and an international exchange student made $800 of international calls. Verizon stated, 'yes' it was their error in not placing an international block as they had confirmed but I was still responsible for paying the bill as the calls had been made.
I felt like I was fair in offering to pay half of that bill as it had been they who were negligent, but they said I had to pay the whole bill. Evidently 'nobody' at Verizon will take the blame for any error on their part! I spoke to 4 or 5 different departments,supervisors and managers and they were all rude and indifferent to the situation.
If you are considering getting Verizon DON'T!!!!!!! We are a military family who move every 2yrs and have experienced a large number of communication/phone companies and Verizon are by far the worst!
Review about: Verizon Internet Service.