Not resolved
1 comment

Verizon,

My initial request upon getting my son a new phone that was added to my line was for unlimited talk and text.I later found out the hard way and $900.00 later that my request was not noted nor was it documented.

I called 5/11/11 after being placed on hold for 45 min and requesting to speak with a manager I made my request again and was informed that I had to pay half of the bill. Very Dissatisfied I just said fine and was given a bogus reference number 54974. After continually checking my account to make sure it was documented and credited it was not. So I called again on 5/24/11 I had to go through the entire story again and that's when I was informed that nothing was from the previous conversation on the 11th was documented and that they don't give out ref.#.

What! Who's playing games at Verizon? This Rep informed me that all the managers had left and that someone would call me back tomorrow.

I have been a loyal customer for years mobile and home and I would hate to have to leave and go elsewhere.I need help from a real Manager please.

Review about: Verizon Manager.

Had an Experience with Verizon?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#292064

I fully understand where your coming from and while i cant do anything about what they do I can tell you it can be done quickly and easily at vzw.com.I had this same prob before and I spent hours on the phone and finally decided to go online.

5 minutes later I had my plan completely changed.

honestly most reps at vzw are great but there customer care team is completely incompetent.Good luck.

You May Also Like

Verizon - Not given prepaid service I paid for Verizon "On June 1, 2017, I tried to purchase internet access from my Verizon Jetpack device but did not receive what I had originally paid for. I spoke with customer service..." Read more Verizon - Tv Service Review from Midlothian, Virginia Verizon "After experiencing what I just experienced with a Verizon consultant I feel I need to share my story. I was a consultant for Verizon landline for five years from 1998..." Read more Verizon - Mr Verizon "Verizon contractor made damage to my yard when installing the FIOS service in the area. I called and spoke with Verizon customer service several times. Several time they stated someone..." Read more Verizon - Being pounded for 77 dollars Verizon "After years of being screwed by verizon i came home one day to find a giant cable hanging across my back yard. It took 5 years to get them to..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more