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I Called Verizon on 5/18/18 to repair a residential phone line. Sounds simple enough doesn’t it.

They refused to repair the existing line and said they were going to run a new fiber cable to the house. A week later on 5/25 they showed up and ran a cable above ground across my neighbors driveway, through his yard, and across my yard. They said they would be back in under week to bury the cable. It is now 7/1/18 and after numerous calls and hours of wasted time to the “dummy that answers the phone department” at Verizon, they still refuse to finish the job.

I was promised they would be here, and took off work to be here for them on 6/28 and again on 6/29. No call to say were not coming or a reason they didn't show up. I can get nothing from Verizon but more lies and run around. I have now lost two days from work and accomplished nothing.

I still have a dangerous trip hazard across my neighbors driveway, his yard, and my yard. Perhaps there waiting for someone to get hurt before responding. If this cable was run like this across a construction site, OHSA would be all over them but. They don’t want the construction workers getting hurt but Verizon seems to think it’s OK if children get hurt.

After past experiences with Verizon, I checked the Better Business Bureau site for similar complaints.

I cant help but notice they are almost all negative. It’s easy to spot the ones that were written by Verizon employees because there flagged with green boxes to the left of the review. The part I find so interesting is that even with all these complaints and negative reviews, they still managed to get an A+ rating from the Better Business Bureau. Sounds like any company with the money can buy a A+ rating from the BBB although I’m sure they will deny this.

It’s also very disturbing that the FCC, the government agency that’s supposed to regulate communication company’s would allow this to continue. It seams we have been completely abandoned by the agency that should be protecting us.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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FriendlyHowlerMonkey
#1519768

This is Verizon, if we had a choice they would not have any customers. As it is there is only a choice between really bad and worse.

Anonymous
#1510645

Right, welcome to Verizon. And you also learned the same basic truth about the BBB. Common mythology seems to persist in the fantasy that they are The Commerce Police or some sort of consumer advocate with representation credentials.

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