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1.0

We did transfer carriers from T-Mobile and Sprint because Verizon offer buy one get one promotion. We went to Verizon store on Palatine rd, Arlington Height IL.

Dorian, sales person, made a contract on behalf of Verizon. We signed on the contract: $65 for each line/ BOGO with iPhone 8 Plus. It means I do not need to pay for one of I phone 8 device. Also he gave me $200 store discount because we traded iPhone 6.

Activation fee $60 is waived. But when we recite the first bill/second and third bills. The promotion and discount was not applied at all. I had to talk to Verizon representatives many times.

I also had to go back to the store to talk to Dorian. But the Verizon and Dorian did not update any information and make correction so far. We have regretted to choose Verizon. The way that verizon worked with customer is not professional without correct information.

Also phone call/WiFi qualities were excellent. WiFi does not work on the some area. T Mobile and sprint service is much better than Verizon. Please make a correction of the bill that I contracted with Dorian.

I have talked to Verizon customer service representative.

They, all are saying differently. It is not understandable and acceptable situation to us.

Reason of review: Not as described/ advertised.

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