State: Virginia City: Richmond Clear all filters (14 of 2252 reviews match)
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My FIOS was out of service all evening and night through no fault of my own on ELECTION NIGHT - probably the most important communications night all year - and Verizon won't give me credit on my bill because it was out for less than 24 hours. Could they not have put it...
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#952006
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1. The bill was changed back in March 2013 by Jason, who is not on the account. If this account was not in his name, why was he allowed to make changes? 2. He was upgraded, there were no notes in the computer, according to Darryl, customer service rep. 3. The bill...
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Anonymous
Anonymous

How exactly does a cell phone get channels?

#412427
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Five times this year (2012), Verizon Fios TV had charged me for movie packages I did not order. Five times I have called them with no resolution to date. In frustration, I filed a complaint with the BBB, who in turn, forwarded it to Verizon. Today (10/22/12), a lady...
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#353364
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Holiday Service Review

Verizon
#490268
No service over the holiday 5/25/14 and 5/26/14 and 5/27/14 live along seniorn
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After serveral years of having Verizon Fios bundled service, they kept going up on my monthly charges, so I decided not to renew my service and go with another provider. Trying to get an accurate final bill proved to be impossible. Navigating the phone tree and...
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#349299
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we had NO written contract, horrible customer service,poor service and disconnected after one month.verizon has ignored my 100's of calls ,emails,etc. They now refuse to allow us to change or add svcs because of this 2yr 7 mo. old issue.We have disc. 2 of the 4...
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#319964
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We had gone from a triple play to a Quad w/Fios wireless. We had soe probs w/the phone and svc. we went to the v store on w hull st rd and were held up in line. the rep passed THREE couples BEHIND us and let them go before us. I asked if we were invisible! He gave us a...
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irvinmaslow@verizon.net
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the verizon is certainly not the company they once were. We are tired of messing with them so we will get new service providers for our existing services and proceed to the co...

#310587
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My Uncle passed away and my Aunt called to have the phone switched to her name. Everything was fine for 2 weeks before the land line went dead. It took 5 plus hours on the cell phone, over a 10 day period of time, speaking with 9 different people over that time, 1...
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#292725
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I have been a customer with Verizon wireless for a long time. I was excited about getting fios. unfortunately I love Verizon's service but every time I have an issue the customer service sucks!I have tried calling which takes forever and then ultimately someone...
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#230927
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My mother had a nightmare interaction with two Verizon FIOS salesmen who came to her door (at 6 p.m., I might add). When she told them she wasn't interested, one salesperson said she was "***" and then called her a monster when she wouldn't change her mind. ...
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#203705
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Verizon has to be the worse customer service company other then DELL that I ever encountered. They shut my service off on TV because they did not receive payment, which I send in but they posted to wrong account. Took my bank on a conference call 3 1/2 hrs to try to...
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Anonymous
federal trade commission

Thank you I\'ll try writing or emailing them. Trudy

Anonymous
federal trade commission

write to the federal trade commission :zzz

#191094
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