I quit Verizon. I loved the Fios (once i got it).
The reason is I spent several hours getting tossed around like a ball in a 3 ring circus in what they call customer service. It was simply the worst so called customer service experience I have ever had in my 44 years on earth. I switched back to Time Warner Cable. They have Road Runner Turbo which is faster than DSL & their customer service Reps can handle any service they offer with great efficiency and Knowledge.
I now have my home phone, Cable & Internet with them and could not be happier. Verizon just simply was not worth the time and aggravation.
I say this in all honesty because i spent several hours a week on the phone with them for problems that could have been handled in less that 20 minutes. I would give their products a B average and their customer a D- average