I had been with verzion for a little over 6 years, and when I upgraded my phone to a new touch screen I was excited. Well, the phones touch screen stopped working twice...and I told verzion I wanted a different phone, and wanted one that was under $100 as I was fed up with getting the phone replaced with another defectivce one.
The first store tried to sell me a $200 phone, and I when I wanted to close my account, for $130, he sent me to another store, after telling me to call *611 from my cell that did not work. I get to the other store, and the guy is a lot nicer, and gets me into a phone for, as he told me and the others with me, for $50. Low and behold, I get my bill for the month, and it is $258!!! $94 for the cell....$94 in overerages, as they screwed up my cell plan....and $68 for a reg cell bill and some other *** charges!!
I called customer service, as I have never had a reason to complain about my bills, and not only was she rude...but refused to help me in anyway. I have now closed the account and switched cell phone companies, to a company with excellent customer service, T-Mobile. But I have never gotten so much attitude as I have with verzion, they act like they have better things to do then help and listen to their cusomters. They should either hold classes to teach their employees how to treat customers, or rethink the whole cell phone business.
Then I give my friend my old verzion phone, as she is still with them...and they refuse to activate the phone for her because she is on someones account, as an authorized user no less, and the lasy we talked with not only refused, but was rude at the same time. When will verzion realize that us customers are people too and we have feelings and deserve to be treated with some respect.
Product or Service Mentioned: Verizon Account.