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We have had the Verizon residential bundle for almost one year and have requested a in home service tech to fix a few problems with FIOS Internet and TV connections for over a month. We have talked to half a dozen customer service reps over the phone, waited for service visits that never happened even after we spoke to the "manager" nothing was done.We have tried to work with Verizon to resolve the issues, but we only get alot of snotty attitude from the phone support techs, Verizon has the worst customer service department we have ever seen, they believe the customer is never right.

Product or Service Mentioned: Verizon Bundle.

Company wrote 0 private or public responses to the review from May 19, 2010.
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Would you believe we once had the best and most reliable telephone service in the world ? Well, when the " Bell System " was forced by a Federal Judge and the Govt to disband, things have gone down hill ever since.

Sure, today we can enjoy a multitude of things we might not have been able to under the old " Bell System " and thats great as long as things are working, but.......when we have problems forget about it, you can only speak to people in call centers who's only info they can give you is what they bring up and read to you off of a computer screen, and even that is not always accurate.

Cable Companies that want to sell you telephone service, Telephone companies that want to sell you TV programming. Most of these companies are operating with inexperienced people paid the least amount of money possible, and you wonder why it is so difficult to get someone that speaks Arerican English ?

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