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Aug 19

CS Rep at Store checks my ID and verifies account info, then tells me it is a violation of Federal Law to tell me info on my account, I question her, a violation of Fed law? She again says it is a federal violation

(Store Manager later tells me she lied)

CS Rep at Store checks and tells me the company I work for does not have a discount

(lie see below)

1st CS rep on phone checks and tells me the company I work for does not have a discount

(lie see below)

Manager of store calls me back and tells me in August 2010 a commissioned sales rep in the Six Forks Store entered another person’s work validation to give me a discount.

(lie to get me a discount and keep me)

2nd CS rep was validating Employee Info and said my company had a 22% discount

(lie see below)

Aug 22

Called CS to verify discount, rep said discount was 8%

I asked Rep what did the CS Rep on 8/19 write in my account, she said she saw where the Rep indicated there was a discount, but the percent was not indicated

(lie see below)

I asked to speak to the Manager, the manager says the CS Rep on 8/19 did indicate the 22%

Manager states she will investigate and follow up with me

(lie - she has not called I called her 4 days later)

still no answer on discount??

Review about: Verizon Account.

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