I'm a new customer of Verizone Fios. Within a month, I have to call the service > 20 times!!! for the service that not working, either phone, TV or internet.
1. The system is so un-organized. The different departments don't communicate to each other. Once a problem fixed will create other problems. e.g. when they fix the phone, the internet and TV services become messed up.
2. Representatives are irresponsible. They keep transfer the customers to different places, waiting time is 15' in average, hang up the phone on customers, never call back when promise.
3. Animated answering machine system is insane.
4. technical support is very difficult to get hold on but the billing department is always available.
Those are big problem that I have experienced with Fios. If you satisfy with your current service ( I had Cox before and their service is excellent!) then don't change to Fios like my mistake. They have the worst service ever and I'm a very patient and compliant customer.
Product or Service Mentioned: Verizon Technical Support.