I bought a new blackberry storm 2 from Verizon Wireless a month ago. About a week ago, the power lock button stopped working.
Last night, I took it to the Verizon Wireless store where I got it, and was told they would replace it, but didn't have any in right then. They offered to send me to another store, or mail one. I opted to wait until they did have one in. (I was surprised they wouldn't have any, and suspected they were not being honest).
I called today, and before explaining I wanted a warrenty replacement, I asked if they had any blackberry storm 2's in stock. He said, oh yes, lots of them. Then, I explained, I wanted one as a warrenty replacement. He said, oh no, we don't have any of those.
I said, but you just said you did. He said that warrenty replacements are not "brand new" phones, but "certified new" phones. I asked, what is the difference. He said that certified new are "like new".
It came out that what they are is someone else's rejected phone.
I find this totally unacceptable. At the very least I would want my own phone fixed for free.
Monetary Loss: $150.