Verizon Wireless has decided to charge a $2/month fee to pay your bill on-line or through your phone. So, I, a customer who has had only two cell providers in the past 15 years, am looking for my 3rd provider.
I pay Verizon almost $1500/year and they want to charge anoter $48/year, to pay my Verizon bill - over the network that VERIZON OWNS!
To try to get $48/year more they are willing to give up $1500/year in current fees they are currently collecting. A wise, wise decision by a business that obviously has way too much business and needs to trim their customer base.