My fiance recently went into the Verizon Wireless store in Salisbury, NC to replace a phone her daughter had dropped in the water. She thought that she was purchasing ONLY a very basic cell phone for approximately $89.
She left the store satisified that this was a good price.
When our bill arrived, we noticed that a new line (and additional charges) were added to our bill on the same day. When I went into the store for an explanation, I was told that when you don't qualify for an upgrade or replacement they often add a "phantom" phone line. This was not explained to us and has resulted in an additional monthly charge of $30!
They will remove the line, but they want to charge us $160!!!
Has anybody else experienced this type of thing? If so, I'm organizing a complaint to send to the attorney general of NC and I'd like to hear your stories.