Verizon Wireless overcharges and lies on their notes in order to get money from customers and extend their contracts. I have been a long-time (approximately 10 years) customer of Verizon Wirelss and have had constant problems.
Their customer service people lie to you on the phone and write something different on their notes. Recently, I found out my contract was extended without my authorization. I called Verizon to tell them about the error, and they insisted my phone contract was extended until July 2010 when I actually have not bought equipment from them nor upgraded my services. Another situation was when I cancelled my broadband internet service last month 9/10 one day after the billing period cut off, and I was told by the customer service person that I would not get billed the whole month but just for one day (pro-rated), and this was a lie.
I was billed the whole month anyway, and I called and got a whole bunch of lies from the customer service person, as well as from a supervisor. So no matter what you are told one day, it can change when you call back to ask about it. There's no winning with Verizon, and it's not about winning, but the customer is never right. They are always right.
That's a lousy way to do business. It seems that Verizon needs free money from customers because they lie. A lot of times they don't have proof for anything of anything except for notes that they themselves can write at any time and then tell you that you agreed to that.
It's a mess.