I am so frustrated with Verizon Wireless's NEW policy as of January that requires data plans with all multi-feature phones. We recently went to replace a phone that was ruined (that had been purchased in December). We wanted an exact replacement phone, no change and were told that because of this new policy - we were now required to add the $9.99 per month data plan to have the exact same phone. (The first time I called corporate I was told I could get a certified pre-owned phone and not have to have the data plan - but am now being told that their employee told me wrong.)
I have 5 phones with them and none of them use data but now if any of them break or come up for renewal - I AM REQUIRED to add this new data feature at $9.99 per phone. They say it's because 85% of their customers were calling to complain about paying too much for their data usage. That's my problem how?
My point is - I am in the population that doesn't use my phone for websurfing but am being given no choice. I have been with them for 20 years. Time to look elsewhere for my cell phone service. I have written to their corporate office and expect that I will be told yet a different story line - as has been the case each time I have spoken with someone.
Product or Service Mentioned: Verizon Phone Plan.