One Sunday evening I made phone calls and used Internet services provided by Verizon Wireless. On the following Monday morning I awoke to find that all services had been disconnected. I tried to make a phone call but it was intercepted and routed to Verizon Financial Department. I explained the interrupted service to the technician who stated that I owed $293.00 and that service would be reconnected if I made a payment of $150.00. I reviewed my checkbook register and found that I had not missed any payments. The only response that I could get from the tech was that "we bill a month in advance". After sparring for several minutes I gave up and drove to a Verizon Store.
I explained my situation to the customer service clerk who could only repeat the same response and added, "you missed a payment". I provided the most recent copy of their billing statement showing that the billing detachment had been removed. I also provided a copy of the check receipt showing payment to Verizon with the amount corresponding to the billing statement. The clerk simply stated, "we haven't received any payment". I responded that I did my part in submitting payment and that I was not at fault. Didn't matter. I was told that service would not be restored until payment was made.
I inquired about Verizon's shoot first and ask questions later policy. I stated that if service had not been impudently disconnected I could have solved the problem with a couple of phone calls or perhaps an email, which couldn't be made because my service had been discontinued without notice. The clerk's automated apathetic response, "you missed a payment". I abandoned any hope of conveying my plight and submitted a personal check for the "missed" payment and the current payment, which was not yet passed the due date. I then drove to my bank and paid $30.00 to place a stop on the check that was written on time but for whatever reason was not received by Verizon.
I will not submit payment to cancel my contract with Verizon but rest assured that when the contract has expired it will not be renewed.