I so tired of the customer service at Verizon. I wanted to add a line to my family plan.
Easy as told by several agents. It was an existing Verizon line and everytime I would be put on hold or transferred to their assumption of liability (and I completed this), I would be dropped or end up in a never ending ***. Called back to ask for a supervisor and they would not let me talk to a supervisor.
With over two hours of on-hold, recalling and total frustration for a simple task of adding a phone line to my plan. Verizon is definitely not customer friendly company.