I have had Verizon wireless for over 10 years and i just had one of my phones stolen and i had the service suspended and i just spent over $1,000 for the bill and now they want me to pay the $350.00 to shut it off. Why should i pay for a service that has been stolen or even have to pay for it to be shut off?
I have went to the store and even contacted the customer service for the complaint and i get no where and screwed around. I just want the service fully shut off and not have to pay for the shut off cause the phone was stolen and i am sick with this whole thing. I am disabled and could not afford the big bill let alone for the now shut off fee. Someone please help me out!!!!
I think this should be resolved ASAP!!! I am tired of getting screwed around or them telling me there is nothing they can do and them being snotty to me!