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>4 YEARS AGO I ENTERED INTO A LIFETIME PRICE GUARANTEE. foR THE LAST THREE

>YEARS THEY HONORED IT. NOW, THEY ARE TRYING TO GET OUT OF IT. WHEN I CALL

>THEY STATE THERE IS NO RECORD OF THIS GUARANTEE. THEN WITHOUT MY KNOWLEDGE

>THEY DOWNGRADE THE SPEED FROM 12 TO 1 MB/SEC. WHEN I TELL THEM I WOULD LIKE

>TO SEND A COPY OF THE GUARANTEE THROUGH THE EMAIL, THEY STATE THEY CAN NOT

>ACCEPT EMAILS. WHEN I TELL THEM TO GET IN CONTACT WITH THE VERIZON E-CENTER

>(THE PEOPLE WHO ENTERED INTO THE AGREEMENT) THEY SAY THEY HAVE NO WAY OF

>CONTACTING THEIR OWN E- CENTER NOR THE NAME OF THE PERSON WHICH APPEARS ON

>THE AGREEMENT ITSELF. (ID NUMBERS WHICH I HAVE RECORDED CAREFULLY EACH TIME

>I CONVERSE WITH ANOTHER EMPLOYEE ARE ABSOLUTELY OF NO USE WHEN TRYING TO

>CONTACT SAID EMPLOYEE FOR THERE IS NO MAIN DIRECTORY TO LOOK UP ANYONE'S ID,

>ESPECIALLY IF THE CENTER IS DIFFERENT FROM THEIR OWN. THE BILLING CENTER HAS

>NO WAY TO CONTACT THE E-CENTER). ONE SUPERVISOR SAID HE WOULD AGREE TO THIS

>YEARS CREDIT BUT I WOULD HAVE TO RELINQUISH ANY OTHER CLAIMS FOR THE REST OF

>THE LIFETIME GUARANTEE. I DECIDED TO FIGHT IT RATHER THAN TO GIVE IN. NOW,

>AFTER THEY DOWNGRADED THE SPEED, THEY PUT IN A SECOND ORDER, CLAIMING LIKE

>THE FIRST THAT I HAD REQUESTED IT. THIS ORDER WAS TO PUT THE SPEED ONLY 1/2

>WAY BACK TO THE ORIGINAL SPEED AND IF I AGREE TO THIS THEN THAT WOULD

>VIOLATE THE TERMS OF THE LIFETIME AGREEMENT SINCE NO CHANGES WERE ALLOWED TO

>BE MADE TO THE ORIGINAL AGREEMENT. ONCE AGAIN TRYING TO PROVE I HAD NOT PUT

>IN AN ORDER FOR EITHER ONE OF THESE CHANGES COMES DOWN TO THEIR WORD AGAINST

>MINE. AS IF I WOULD PUT IN ANY ORDER TO DOWNGRADE THE SPEED WHICH I HAVE HAD

>FOR THE LAST 10 YEARS FROM 12 MB/SEC TO 1 MB/SEC. AND THEN CLAIMING I HAD

>REQUESTED A SECOND ORDER TO ENHANCE THE SPEED TO 1/2 OF WHAT IT WAS

>ORIGINALLY (7-10 MB/SEC) ON THE VERY SAME DAY I HAD CALLED INTO THEIR

>CUSTOMER SERVICE DEPARTMENT PRIOR TO THEIR OPENING THEIR BILLING PHONE

>LINES. HOW I COULD MAKE AN ORDER REQUEST PRIOR (JULY 17TH FROM 8AM-5 PM) TO

>THEIR PHONE LINES OPENING IS BEYOND ME. I WAS TALKING TO THE CUSTOMER

>SERVICE OFFICE AT 4:50 AM COMPLAINING ABOUT A DEGRADED SPEED TRYING TO FIND

>OUT WHAT WAS GOING ON AND THEY TOLD ME THAT ON THE SAME DAY (JULY 17TH) 4

>HOURS FROM NOW I PUT IN A CHANGE ORDER REQUEST TO INCREASE THE SPEED. AT

>LEAST I TRIED TO PROTECT MYSELF BY SENDING THEM A COPY OF THE EMAIL WITH A

>TIME STAMP BOTH TO THEM AND TO ANOTHER PERSON TO PROVE I HAD NEVER MADE SUCH

>A REQUEST DESPITE THEIR CLAIM.

>

>

>

>RIGHT NOW, 5 DAYS LATER, WHILE I AM STILL PAYING FOR THE ENHANCED SPEED, I

>AM RUNNING AT 1 MB /SEC DESPITE 5 PHONE CALLS AND AT LEAST 8 E-MAILS TRYING

>TO RECTIFY THE SITUATION. THREE TIMES THE PHONE LINE MYSTERIOUSLY

>DISCONNECTED MY CONVERSATION AND EACH TIME IT WAS NECESSARY TO BEGIN THE

>CONVERSATION FROM SCRATCH BECAUSE THEY WILL NOT GIVE OUT A CASE NUMBER TO

>REFER TO.

>

>

>

>IF YOU WANT TO GO THROUGH A NIGHTMARE, PLEASE USE VERIZON. THEY WILL DRIVE YOU BATTY!!!!

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any) as the author lost $1000. This person is overall dissatisfied with Verizon. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Verizon.

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