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>4 YEARS AGO I ENTERED INTO A LIFETIME PRICE GUARANTEE. foR THE LAST THREE

>YEARS THEY HONORED IT. NOW, THEY ARE TRYING TO GET OUT OF IT. WHEN I CALL

>THEY STATE THERE IS NO RECORD OF THIS GUARANTEE. THEN WITHOUT MY KNOWLEDGE

>THEY DOWNGRADE THE SPEED FROM 12 TO 1 MB/SEC. WHEN I TELL THEM I WOULD LIKE

>TO SEND A COPY OF THE GUARANTEE THROUGH THE EMAIL, THEY STATE THEY CAN NOT

>ACCEPT EMAILS. WHEN I TELL THEM TO GET IN CONTACT WITH THE VERIZON E-CENTER

>(THE PEOPLE WHO ENTERED INTO THE AGREEMENT) THEY SAY THEY HAVE NO WAY OF

>CONTACTING THEIR OWN E- CENTER NOR THE NAME OF THE PERSON WHICH APPEARS ON

>THE AGREEMENT ITSELF. (ID NUMBERS WHICH I HAVE RECORDED CAREFULLY EACH TIME

>I CONVERSE WITH ANOTHER EMPLOYEE ARE ABSOLUTELY OF NO USE WHEN TRYING TO

>CONTACT SAID EMPLOYEE FOR THERE IS NO MAIN DIRECTORY TO LOOK UP ANYONE'S ID,

>ESPECIALLY IF THE CENTER IS DIFFERENT FROM THEIR OWN. THE BILLING CENTER HAS

>NO WAY TO CONTACT THE E-CENTER). ONE SUPERVISOR SAID HE WOULD AGREE TO THIS

>YEARS CREDIT BUT I WOULD HAVE TO RELINQUISH ANY OTHER CLAIMS FOR THE REST OF

>THE LIFETIME GUARANTEE. I DECIDED TO FIGHT IT RATHER THAN TO GIVE IN. NOW,

>AFTER THEY DOWNGRADED THE SPEED, THEY PUT IN A SECOND ORDER, CLAIMING LIKE

>THE FIRST THAT I HAD REQUESTED IT. THIS ORDER WAS TO PUT THE SPEED ONLY 1/2

>WAY BACK TO THE ORIGINAL SPEED AND IF I AGREE TO THIS THEN THAT WOULD

>VIOLATE THE TERMS OF THE LIFETIME AGREEMENT SINCE NO CHANGES WERE ALLOWED TO

>BE MADE TO THE ORIGINAL AGREEMENT. ONCE AGAIN TRYING TO PROVE I HAD NOT PUT

>IN AN ORDER FOR EITHER ONE OF THESE CHANGES COMES DOWN TO THEIR WORD AGAINST

>MINE. AS IF I WOULD PUT IN ANY ORDER TO DOWNGRADE THE SPEED WHICH I HAVE HAD

>FOR THE LAST 10 YEARS FROM 12 MB/SEC TO 1 MB/SEC. AND THEN CLAIMING I HAD

>REQUESTED A SECOND ORDER TO ENHANCE THE SPEED TO 1/2 OF WHAT IT WAS

>ORIGINALLY (7-10 MB/SEC) ON THE VERY SAME DAY I HAD CALLED INTO THEIR

>CUSTOMER SERVICE DEPARTMENT PRIOR TO THEIR OPENING THEIR BILLING PHONE

>LINES. HOW I COULD MAKE AN ORDER REQUEST PRIOR (JULY 17TH FROM 8AM-5 PM) TO

>THEIR PHONE LINES OPENING IS BEYOND ME. I WAS TALKING TO THE CUSTOMER

>SERVICE OFFICE AT 4:50 AM COMPLAINING ABOUT A DEGRADED SPEED TRYING TO FIND

>OUT WHAT WAS GOING ON AND THEY TOLD ME THAT ON THE SAME DAY (JULY 17TH) 4

>HOURS FROM NOW I PUT IN A CHANGE ORDER REQUEST TO INCREASE THE SPEED. AT

>LEAST I TRIED TO PROTECT MYSELF BY SENDING THEM A COPY OF THE EMAIL WITH A

>TIME STAMP BOTH TO THEM AND TO ANOTHER PERSON TO PROVE I HAD NEVER MADE SUCH

>A REQUEST DESPITE THEIR CLAIM.

>

>

>

>RIGHT NOW, 5 DAYS LATER, WHILE I AM STILL PAYING FOR THE ENHANCED SPEED, I

>AM RUNNING AT 1 MB /SEC DESPITE 5 PHONE CALLS AND AT LEAST 8 E-MAILS TRYING

>TO RECTIFY THE SITUATION. THREE TIMES THE PHONE LINE MYSTERIOUSLY

>DISCONNECTED MY CONVERSATION AND EACH TIME IT WAS NECESSARY TO BEGIN THE

>CONVERSATION FROM SCRATCH BECAUSE THEY WILL NOT GIVE OUT A CASE NUMBER TO

>REFER TO.

>

>

>

>IF YOU WANT TO GO THROUGH A NIGHTMARE, PLEASE USE VERIZON. THEY WILL DRIVE YOU BATTY!!!!

Product or Service Mentioned: Verizon Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Company wrote 0 public responses to the review from Jul 20, 2015.
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