I called Verizon to change my phone service to reduce cost.
I called four times and got FOUR DIFFERENT STORIES as to what services were available and at what cost.
Of course, they ONLY tell you about the most expensive options, like those are the only ones available. They ARE NOT!
The total list of calling options IS NOT EVEN AVAILABLE ONLINE!
Then the rep lied to me about what was included in the package he wanted to sell me. He knew exactly what features I needed and he told me they were included. When the service began, I found out that the SEVICES I NEEDED WERE NOT INCLUDED, BUT WERE OPTIONAL AT AN ADDITIONAL COST. THIS IS CALLED "BAIT AND SWITCH", FORCING YOU TO PAY MORE LATER FOR A DEAL YOU WOULD HAVE REFUSED INITIALLY IF THE PERSON HAD BEEN COMPLETE AND HONEST.
Without landline competition, Verzon can abuse customers as much as it wants.
Do what you can to go elsewhere for phone services.
Product or Service Mentioned: Verizon Phone Service.