My husband switched to the Unlimited Data plan when buying our son a new phone. He was not told up front that this was actually NOT unlimited data - that we would be LIMITED after using so many GB on our hotspots and phones.
We live in a rural area where other major services (AT&T, Comcast) are not offered, so he was very excited about the new “Unlimited” plan offered by our phone service. But now we have even WORSE service than the little local company tower provided! AND we lost our excellent pricing on 80GB for the same price as 40GB on our previous Verizon plan when we switched. We have been customers of Verizon for 15+ years.
This is the first time I have been willing to talk to a competitor about switching. We will switch if this is not corrected by Verizon.
Product or Service Mentioned: Verizon Phone Plan.
Reason of review: Not as described.