Product: Verizon Tv Service Clear all filters (70 of 70 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Verizon - FIOS TV channel features are unsatisfactory.

1.5
Details
Sometime this past week my FIOS features on the channel selector turned worthless. The channel selector features, that I have had for years and years, no longer work. I have to commit channel number and station ID to memory as they don't show up on the screen. My selectors for GUIDE and INFO do not work. The clock function is not working. There's to much to type in this small block. How can I regain these functions.
View full review
1 comment
Anonymous
#1769153

Missing on demand features, guide and info at bottom of screen occur when set top box and router are not "talking" to each other. A VZ tech should visit to troubleshoot.

Review
#1684811 Review #1684811 is a subjective opinion of poster.
Service
Verizon Tv Service
Pros
  • Reliable and good quality fios
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Tags
  • Change Channels
1.0
Details
Installed 8 new talk to remotes & boxes. THEY DO NOT WORK, DONT GET THEM. This morning the 5th tech will be coming out to fix the same problems. Our TV service was ok before these new boxes were installed. TV Goes on by itself, remotes just stop working Remotes don’t...
View full review
Review
#1565658 Review #1565658 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Verizon in Baltimore, Maryland - Do they really have a repair department?

I've been trying to get to their repair dept to complain about non-existent repair charges to my bill but each time i try to chat, i get billing dept and after running me around for like 20 mins "transfer" me to a queue that keeps looping for about 30 minutes then i get a chat robot that immediately transfer me back to billing dept. this really went on for 4 hours... OMG
View full review
Review
#1482718 Review #1482718 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Verizon in Everett, Washington - UNHAPPY

3.9
Details
EVERY YEAR MY BILL INCREASES BUT THE NUMBER OF CHANNELS DECREASES. WHY ARE THE CHANNELS GOING AWAY? MAYBE I WILL CALL SPRINT TO LOOK FOR A BETTER DEAL!
View full review
Review
#1459775 Review #1459775 is a subjective opinion of poster.
Service
Verizon Tv Service
Pros
  • Good service
Cons
  • Dropping channels
Reason of review
Problem with delivery
1.0
Details
2018 - recently downgraded my Fios TV package from Preferred HD to a "Custom TV" plan. this means downgrade from ~350 channels to ~200 channels and save about $80 per month - and yes most channels are junk as we all know. Agents tells me the five different Custom TV...
View full review
Review
#1358695 Review #1358695 is a subjective opinion of poster.
Service
Verizon Tv Service
Cons
  • Verizon agents are untruthful and manipulative
Reason of review
Poor customer service
Loss
$180
Preferred solution
Price reduction
Tags
  • Verizon Fraudulent Tactics
Just received my Verizon bill,time to renew.Great news now paying same money for less channels.Have same ultimate package phone,tv cable bundle ultimate package best you can get but does not have all pay channels included like before, feel like I was kinda tricked same...
View full review
1 comment
Anonymous
#1559685

That’s exactly what happened to us this week, after being customers for more than 20 years ! Paying more getting less! Very disappointing!

Review
#1348790 Review #1348790 is a subjective opinion of poster.
Service
Verizon Tv Service
Cons
  • Broken promises
Reason of review
Not as described/ advertised
1.2
Details
Having verizon i had several bad experiences the first time someone said if you dont like here with verizon go somewhere else . We have verizon and we had moved and then they charge you for installation again they sent us boxes to have the equipment to be move back to...
View full review
Review
#1247121 Review #1247121 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Poor customer service

How come Verizon TV only gets pixellated or drops audio during actual shows and NOT during commercials?

Oxygen, SD144/HD644; WE, SD149/HD649; Disc, SD120/620; Hist, SD128/HD628; IFC, SD234/HD734; USA, SD50/HD550; AP, SD130/HD630. The preceding channels have all exhibited precisely the same symptoms ONLY during mainstream programming and NEVER during commercials. WHY????????
View full review
Review
#1068084 Review #1068084 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Bad quality

Verizon - Cancelling this ASAP

1.4
Details
your service is TERRIBLE anymore. you outsourced so i never understand your customer service reps, you offer a rewards program yet do not give the rewards, watching tv online is ALL commercials...the same commercial reset OVER and OVER again. not worth my money i will be calling comcast on Friday and getting rid of this *** service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I even called to complain the other day and your prompt did not work, sent an email got no reply, messaged your team who told me they could not help. Your service has definetly gone downhill since the last time i had you and I will cancel very soon/
View full review
Review
#1024447 Review #1024447 is a subjective opinion of poster.
Service
Verizon Tv Service
Reason of review
Bad quality

Contact Verizon Customer Service

Mailing Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

Verizon Reviews

  1. 384 reviews
  2. 199 reviews
  3. 99 reviews
  4. 20 reviews
  5. 9 reviews
Verizon reviews

Verizon Fios: worst customer service & gen service/wait times

1.0
Details
I had no choice in signing up for Verizon due to service area -- Ive had one terrible experience after another beginning with splotchy TV service to which I cannot get a service representative to fix the issue. On top of all of this: this is the 4th time I've tried to call about the problem and my wait time is currently 1 HOUR and 20 minutes (still counting). The last wait time was 1 HOUR and 45 min. Who has this kind of wasted time? At least with Comcast, someone answered the phone (even if they weren't always the most intelligent). If I could switch services, I would in a heartbeat. If you have a choice -- don't let it be Verizon Fios.
View full review
Review
#954431 Review #954431 is a subjective opinion of poster.
Service
Verizon Tv Service
Cons
  • Wait times
  • Poor service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution