Product: Verizon Tv Service Clear all filters (0 of 65 reviews match)
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2018 - recently downgraded my Fios TV package from Preferred HD to a "Custom TV" plan. this means downgrade from ~350 channels to ~200 channels and save about $80 per month - and yes most channels are junk as we all know. Agents tells me the five different Custom TV...
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1.0
Product
Verizon Tv Service
I didn't like
  • Verizon agents are untruthful and manipulative
#1358695
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Having verizon i had several bad experiences the first time someone said if you dont like here with verizon go somewhere else . We have verizon and we had moved and then they charge you for installation again they sent us boxes to have the equipment to be move back to...
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1.2
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Verizon Tv Service
#1247121
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How come Verizon TV only gets pixellated or drops audio during actual shows and NOT during commercials?

Oxygen, SD144/HD644; WE, SD149/HD649; Disc, SD120/620; Hist, SD128/HD628; IFC, SD234/HD734; USA, SD50/HD550; AP, SD130/HD630. The preceding channels have all exhibited precisely the same symptoms ONLY during mainstream programming and NEVER during commercials. WHY????????
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Verizon Tv Service
#1068084
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your service is TERRIBLE anymore.you outsourced so i never understand your customer service reps, you offer a rewards program yet do not give the rewards, watching tv online is ALL commercials...the same commercial reset OVER and OVER again. not worth my money i will...
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1.4
Product
Verizon Tv Service
#1024447
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I had no choice in signing up for Verizon due to service area -- Ive had one terrible experience after another beginning with splotchy TV service to which I cannot get a service representative to fix the issue. On top of all of this: this is the 4th time I've tried to...
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1.0
Product
Verizon Tv Service
I didn't like
  • Customer service
  • Poor service
  • Wait times
#954431
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Many many year Verizon customer = 2 cells, landline, tv, internet = LOTS OF $ MONEY PER MONTH. I have to call every 3 months with a down service issue. The customer service WAIT is intolerable! The call cue line is obnoxious! The process to even identify yourself… they...
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3.7
Product
Verizon Tv Service
I liked
  • Have occasional customer service people who are awesome
I didn't like
  • Forgien accents
  • Transfer of agents
  • Call center que
#949533
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Verizon - Tv Service Review from Midlothian, Virginia
After experiencing what I just experienced with a Verizon consultant I feel I need to share my story. I was a consultant for Verizon landline for five years from 1998 until 2003. After serving as a consultant for five years I was promoted to management my area of...
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1.4
Product
Verizon Tv Service
#806044
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you took the H2 channel off and put some ridiculous VICELAND channel on..? do you ever think to ask the paying customers what they want before changing? now I've not only lost the channel I watch the most but I'm paying for ANOTHER channel I don't watch..! you told me...
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Anonymous
Anonymous

H2 changed into Viceland by content provider not verizon

2.2
Product
Verizon Tv Service
#801767
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Verizon - Terrible experience

My father-in-law age 89 ordered TV service from Verizon; they disconnected his phone line and we can't have them restore it for 3 days; spoke to a number of people (12 or 13), supervisors - nothing happens. The man has no service and no resolution on the horizon and he needs the land line for his Life Alert device; that was explained time and again, but nobody cares - that's Verizon for you! Now the weekend is coming and I am sure nothing will be done. Amazing!!!
1.0
Details
Customer service
Product
Verizon Tv Service
I didn't like
  • Customer service
#793925
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I called Verizon Fios to upgrade from custom TV to preferred HD. What should have been a win for both parties ( I get more channels they get more of my money) turned out to be an hour of my time wasted. To explain better I will go back to the beginning. I went to a...
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1.0
Product
Verizon Tv Service
I didn't like
  • Bad customer service and being lied to and given false promises
#789643
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