We bought a $49 phone -- landline -- for a relative as a present. It was a duplicate.
Those unfriendly sob's took 2 hours to return the item (initially refusing) and only CHARGED a $35 "restocking" fee. It took another 30 minutes of being on hold before they would return a $35 connection fee that had not been authorized -- effectively cramming the fee on a card without permission. This company, in my view, is the worst corporation in the US, is completely unfriendly to all consumers and coud care less about the people they are supposed to be serving. They will no longer be servicing me, my wife, my company or anyone else I can convince to drop them on their butt.
In addition to the above, they wasted an hour of my time regarding the purchase of a $700 phone that costs them only a few dollars to build. A HUGE rip off wherever they go. PLEASE do not use this company for anything.
PS -- see their newest "convenience fee" for paying their bill electronically.