Product: Verizon Technical Support Clear all filters (41 of 41 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Our internet went out, we called and reported it and they shut our internet completely off and sent a technician to add a new line, not what we needed!Mixed up our accounts and said it would be fixed the following day. Did not happen, called again, same thing, did not...
Read more
1.2
Product
Verizon Technical Support
#1179607
Reply to reviews
We had called Verizon several times to see if they could fix my VOD but they could not do it remotely. They opted to send a service tech out. The service tech said he was going to change out the 10 year old no longer in service box. We checked our bill and noticed HE...
Read more
1.0
Product
Verizon Technical Support
I didn't like
  • It was the worst experience 3 hour text then 20 minute chat
#1166443
Reply to reviews
It's is CRAP!! It doen't work, has not worked form day one and no one at verizon can make it work, but they can sure bill you. I can't count how many times I was told "We'll have someone call you that can fix your problem". Haven't had but one call back, but they had...
Read more
2.1
Product
Verizon Technical Support
#1141164
Reply to reviews
I come home from work to no internet.I spend over an hour on the phone talking to several different people to finally be told they can’t fix it and someone must come out. They only come out until 5PM, so I have to miss work if I want my internet fixed. I’m then told I...
Read more
1.1
Product
Verizon Technical Support
#1113882
Reply to reviews
This will be a detailed account of my experience with horrendous Verizon Fios Service. A little background. I've had Verizon Fios for roughly 13 years between my current address and the one before and we've had a good relationship. I paid my dues and they provided...
Read more
1.8
Product
Verizon Technical Support
#1076020
Reply to reviews
I took the phone to Verizon when they opened at 10. They played around with it for almost an hour. The guy told me they could not fix the phone, that it was unrepairable. He said I could upgrade. My husband had been out of the country and was coming home the following...
Read more
2.9
Product
Verizon Technical Support
#1039003
Reply to reviews
Verizon Fios TV has recently "updated" their On Demand menu system. IT DOES NOT WORK! We attempted to access it and it locked up everything! Had to hard reboot the box to get out of it. That led to more severe problems resulting in over 2 hours of my valuable time and...
Read more
Anonymous
Coleen

When they changed on demand format they decided to charge for episodes on tv. They are also charging for on demand premium channels which was part of my package it is so frust...

1.8
Product
Verizon Technical Support
#995316
Reply to reviews
Tried to set up DSL. they promised a technician would come that took a week.He adjusted wiring in my apt. building but had no modem. After many calls I was promised a modem.They sent two. I was getting near to having service. I was told it will just take a few days.By...
Read more
Product
Verizon Technical Support
#988316
Reply to reviews
Today I called Verizon because my internet kept going down. They suggested it was my outdated router and convinced me to get a newer one which will cost $149.99. I guess I have no choice as the customer service rep who I couldn't understand, said this router was not...
Read more
Anonymous
Anonymous

I've hung up on them 3 times in two days. One was in a room so loud with other 'techs' that I couldn't even hear him. The other two calls were useless with one recommending ...

Product
Verizon Technical Support
#970950
Reply to reviews

On November 25th I called up Verizon support letting them know that I no longer had internet access. The first tech support agent had MAJOR attitude, and did not seem like he wanted to help. I asked for a supervisor, and after a couple hours troubleshooting, they said...
Read more
1.9
Product
Verizon Technical Support
I didn't like
  • Customer service
#969763
Reply to reviews