Product: Verizon Technical Support Clear all filters (45 of 45 reviews match)
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Verizon - Poor customer service

3.0
Details
The reps are unfamiliar with the products that Verizon is selling. They are rude and unprofessional, especially on the weekend shifts. They absolutely suck. Their automated service is even worse.
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Author
Location
Manhattan, New York
Service
Verizon Technical Support
Review #1498742 is a subjective opinion of poster.
0 comments

Verizon - Red light on control box in basement

A red light is on my Verizon box in my basement, indicates , replace battery, does Verizon replace it. I don't intend to do it. I called Verizon, talked to a computer, a nightmare, no results. my address 6240 evelyn st Harrisburg pa 17111
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Author
Location
Richmond, Virginia
Service
Verizon Technical Support
Cons
  • To complicated
Reason of review
Poor customer service
Review #1434273 is a subjective opinion of poster.
1 comment
He kept GRILLING about how come if they saw an issue they didn't fix it!@ Like I am *** supposed to know about that!!! To Verzion: I am a RECOGNIZED MEDIATIOR before the civil court of NY and I have CONNECTIONS to the AGO's OFFICE!@!! I BELIEVE that YOU *** should be...
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Anonymous
#1553405

Maybe try a few more words in all caps. That should really get their attention....

Author
Service
Verizon Technical Support
Reason of review
Bad quality
Review #1341537 is a subjective opinion of poster.
0 comments
Now online with Verizon I get a message something is wrong with my internet connection (that I am using). So now I to wait to probably find out there is something wrong external to my connection still. The worst part is I can't find a way to complain to Verizon except...
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Author
Service
Verizon Technical Support
Review #1242994 is a subjective opinion of poster.
1 comment
1.2
Details
Our internet went out, we called and reported it and they shut our internet completely off and sent a technician to add a new line, not what we needed!Mixed up our accounts and said it would be fixed the following day. Did not happen, called again, same thing, did not...
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Anonymous
#1670114

Verizon web site is useless. Can't even display a channel listing. So poorly organized and unresponsive.

Author
Service
Verizon Technical Support
Reason of review
Bad quality
Review #1179607 is a subjective opinion of poster.
0 comments
1.0
Details
We had called Verizon several times to see if they could fix my VOD but they could not do it remotely. They opted to send a service tech out. The service tech said he was going to change out the 10 year old no longer in service box. We checked our bill and noticed HE...
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Author
Service
Verizon Technical Support
Cons
  • It was the worst experience 3 hour text then 20 minute chat
Reason of review
Poor customer service
Review #1166443 is a subjective opinion of poster.
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Verizon - One Talk is CRAP!!

2.1
Details
We have had One Talk for 2 1/2 month. It's is CRAP!! It doen't work, has not worked form day one and no one at verizon can make it work, but they can sure bill you. I can't count how many times I was told "We'll have someone call you that can fix your problem". Haven't had but one call back, but they had to have someone else call because they couldn't help me. 30+ days later, still waiting for a call. I have been with verizon for over 12 years, but I think I'm going to have to make a change.
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Author
Location
Florence, Alabama
Service
Verizon Technical Support
Reason of review
Poor customer service
Preferred solution
Don't know at this point.
Review #1141164 is a subjective opinion of poster.
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Verizon - Awful service

1.1
Details
I come home from work to no internet. I spend over an hour on the phone talking to several different people to finally be told they can’t fix it and someone must come out. They only come out until 5PM, so I have to miss work if I want my internet fixed. I’m then told I may be charged to fix the problem. Did I mention I JUST renewed a 2 year contract at $160+ a month with them and just got all brand new equipment installed? I have a second job I work from home aside from my full time job and am losing money because of this. I also have children who sometimes need internet for school. I’m paying an outrageous amount of money for service that doesn’t even work that I may have to pay to fix.
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Author
Service
Verizon Technical Support
Reason of review
Poor customer service
Review #1113882 is a subjective opinion of poster.
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Verizon - Terrible Company with *** Poor Ethics

1.8
Details
This is a bit of a tale going back to April 2015. This will be a detailed account of my experience with horrendous Verizon Fios Service. A little background. I've had Verizon Fios for roughly 13 years between my current address and the one before and we've had a good relationship. I paid my dues and they provided internet service. One day my rate randomly went up so I gave them a call. I called them on April 2015 to reduce my monthly obligation. They were more than happy to sign me up for a two year contract. They explained that my monthly obligation will be $55 after $5 contract discount, $15 agreement discount and $15 valued customer discount. I was also told I need to call them back after a year to renew the 15 Valued Customer Discounts. I made a note on my google calendar and gave them a call a year later. When I called them, the tech seemed to understand everything I was saying and applied the Valued Customer Discount. I got an email but I never read the fine prints (my mistake). Fast forward one year when I looked at the bill, I noticed I was still paying that extra $15 a month. The reason why I did not notice the first time with the increase in price is because my account is set to autopay and its linked to my dads credit (against, my mistake). I called customer service and this is when the story took a turn for the worst. I called them for the first time on June 18th, 2017 to follow up on the problem. At this point my bill reached to $87 due the fact that my contract expired. A technician, Rochelle, picked up the phone. I explained my situation and after an hour of going back and forth, she put me on hold while she spoke to her supervisor. 10 minute later, she came back and offered to give me a credit of $50 a month for 3 months. It did not add up to the amount I overpaid but It was close enough and I didnt make a big deal out of it. I told her about the second problem, which was my monthly obligation going from $55 to $87 for 25up/25down. She did some typing and ultimately told me that she was not able to give me additional discount because the code she had did not work and that she would have to call me back in 2 weeks to try a different code. Now, Im not Einstein but I know when Im taken for a ride. This is just another tactic for them to distract and stall the caller so they would get distracted and forget about the whole thing. After another 45 minutes going back and forth I finally had it and asked for a manager on duty. I was able to talk to her for 2 hours and coincidently the call dropped when she tried to connect me. I tried calling back 3 times and each time I was interrupted by an incoming call. Each time I hung up to take her call but each time she would disconnect. After 4th attempt to reach their customer service, i was told by an automated message telling me to call back during their normal business hour. ARG! I called them back the following Sunday and a guy named Sabastian answered. I told him I would like to talk to a supervisor since my last call was disconnected last time and I dont want to go through that again. Sabastian absolutely would not transfer me unless I talk to him first. Fine! I explained the whole thing over again and he seemed a little bit more helpful. He told me he will open two cases to the back office. 1 to give me a $180 dollar credit for the amount I overpaid and also to get me a discount. I pushed to get some dates and he told me itll take no more than a week to get the credit and no more than 2 weeks to get the new discount. I waited it out. Mind you,I was paying $87 at the time. After more than 2 weeks had gone by, I had enough and decided to terminate my account and go with another company. I called the termination line directly and reached Justin. I explained my situation and told him specifically I dont want to waste any more time with Verizon Fios. Clearly Loyalty means nothing to them and their ability to keep promises is nonexistent. Justin initially tried to be helpful and said he was sorry I had to deal with the trouble and he wanted to help. After 5 minutes on hold while he reviewed my case, he told me the only thing he could do was to offer me a bundle deal which would kind of offset the cost a bit. I told him I was not interested and to please cancel my line. He did some typing and said I can cancel the account but there will be a $105 dollar ETF (early termination Fee) I was furious at this point and told him I was sick of how Verizon treat its customer. For a company that pride itself with customer service, they sure do a *** job. I told him I signed up for a 2 year contract in 2015 and it would have expired 2017 in april, which is why my rate went up to $87. He explained that when I called him to renew my valued customer discount($15), the *** of a tech signed me up for a 2 year contract (while im already in a two year contract!!!!!!). I told him I never agreed to a two year contract and that I merely called in to renew the VCD but he just would not listen. He insisted on thats what the system is telling him and that he cant do anything about it. I told asked him if im still under contract due to the extension, why did my rate go up after a few month! Only thing he could offer was to send me the email. I asked him to send me that email and Ill review it after the call (after 12 hours, I never got the email). I intend to call back today and to cancel my account despite the ETF. I am just completely done with Verizon and their whole business model to make money regardless of who they screw over. Even if its a loyal customer thats been with them for 13 years. I intend to share my experience with as many people as possible through as much outlet as possible! DR;DR dont sign up with Verizon Fios, they will *** over.
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Author
Service
Verizon Technical Support
Reason of review
Poor customer service
Loss
$350
Review #1076020 is a subjective opinion of poster.
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Verizon - A lemon of a phone

2.9
Details
Last Thursday, I turned on my phone. The screen was frozen and the phone started heating up. About 3 hours later it shut off. I took the phone to Verizon when they opened at 10. They played around with it for almost an hour. The guy told me they could not fix the phone, that it was unrepairable. He said I could upgrade. My husband had been out of the country and was coming home the following day. We were talking about upgrading our phones to the iPhone. I said I wouldn't do it without talking to him. Anyway, I got home and spent over 2 hours on calls to Verizon to fix the situation with my broken phone. Jason in technical support was super nice. He connected me to customer service where I spoke to another nice guy who was trying to see how we could have me upgrade without a penalty. Unfortunately, the call was disconnected. I called back and spoke to another nice guy in technical support. He connected me to Emily. First let me say that the first 3 I talked to were genuinely concerned that Verizon wanted to help. Well, when I got Emily, nothing phased her except the rules. Rules can never be broken. She was not pleasant. I got a faulty phone from Verizon. It was nothing I did to cause the problem. I only have 2 months left on my contract. I was just asking about upgrading now, 2 months early without paying a penalty. I've never had such rude service. Emily should be trained on giving good customer service like the other 3. She doesn't need to make it apparent that rules are not meant to be broken. There is always a way to be friendly about it and to be concerned about a customer who is loyal and always pays their bills on time. Anyway, she put me back to technical support to have my replacement refurbished phone sent. I was told I would receive the phone by 8pm on Friday. Well, I received the phone Monday afternoon. Anyway, I'll wait the two months and then my husband and I will be changing carriers, thanks to Emily!
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Author
Service
Verizon Technical Support
Reason of review
Poor customer service
Preferred solution
Be able to upgrade 2 months early without penalty.
Review #1039003 is a subjective opinion of poster.