On 12/18/07 I contacted Ms. Paers, sales department (410-265-0824) to subscribe the Phone service.
She offer me the bundle package of Internet & Phone for only $64.99 monthly for a year. She told me that the modem was going to be a one time fee of $19.99.
On 02/10/2008 I received a bill of $63.85 for only phone services charges, which was kind of strange not to see the bundle package on my bill. One week later two of my computers crash with a virus, which I had to replace the hard drive of one of them. On February 14, 2008 we decide to cancel phone and internet service on 02/19/2008, due to the fact that we received phone calls anytime of the day for the previous owner of the phone number.
Also that our computers where attack by virus. On February 15, 2008 I called Verizon to cancel the services and they gave me the order no.324906605. On 02/19/2008 I received a bill of $219.85 I called billing department to ask what is this for and they said that was the charge for internet and phone which I was paying full price since I do not have the bundle special like I requested when I subscribe for the service, also that my DSL service was not cancel. I called 1-877-461-2284 and spoke with Mrs.Washington she explain to me that the person who I spoke the first time (Mrs.Pears) did not gave me the bundle special and my internet service is $80.00 that I had a one year commitment and if I decide to cancel I had to pay a early termination fee of $79.00.
I was completely upset and disturbed listening to all this things said to me by representative of Verizon. I choose to get the service with Verizon because of the bundle special and by the way I never received the RCA camera. I am totally dissapointed with the service provided with Verizon, the people working in the sales department should be fully informed and aware what they are offering before people like me get trap in lies and mistakes made by them. I will never in my life subscribe again for any kind of services with Verizon and this is not going to stop here I will make sure that the word gets spreed on the internet and other media, where customers like me be fully informed what is going on with Verizon.
Also no one told me that the modem was $50.00 and I can not return it.
Product or Service Mentioned: Verizon Bundle.
Monetary Loss: $298.