I recently became unemployed and disabiled. I was a long term Verion everything customer. My wife had to take over my bills including all my verizon accounts.Instead of simply switching her name for billing from mine, Verizon made us close all my accounts and shut off our Phone / Internet/ TV / and wireless cell phones. The said we would only be down during the day that they had to send a tech in to reinstall our Fios system which was working fine. They also made us purchase a new contract at a higher price than our previous services.Well they were able to remotely turn everything off and then because they went on strike did not show up to turn it back on. I am without any contact to the outside world being held hostage by verizon strikers.My fire alarm, burgaler alarm, Phone are all out. I cannot call the police, fire department, ambulance doctor etc.
Verizon tells me that They cannot turn on my services without a landline Tech doing it even though they were able to turn it off while they were on strike.I have spent 3 days on the phone (at a neighbors)and internet trying to get them to remotely turn on my services. All I have gotten was a complete runaround with many lies from customer support.
The bottom line is that the strikers should not be able to walk out on an installation that was contracted before the strike. They should be fired and Verizon should send a subcontractor in to finish their outstanding orders.Phone service should not be considered entertainment and is a fital necssity. It should be government regulated as a utility.
I am more than pissed I want their heads. Fire their *** and get the consumers a union to protect us!
Product or Service Mentioned: Verizon Internet Service.
Monetary Loss: $2.