My sister and I wanted to buy a $19.99 phone at the Verizon store in the Melbourne, Fl. mall.
The clerk suggested a $69.99 phone with a $50.00 rebate. I was doubtful because I had already lost a rebate. She made it easy for us, she put all the rebate paperwork in an envelope, addressed the envelope and said "all you have to do is put a stamp on it". Cool.
A few weeks later I received a card stating they were missing information from the box. Well it turns out the clerk did not place all the necessary information in the envelope. I took the phone back to the Verizon store in the mall. I was told "This clerk is a very nice girl, she would never do that.
We always informs our customers of rebate requirement and you are being ugly in my store." I told the them she didn't this time and I have witnesses". They didn't care because I no longer had the box. I went to a corporate store and they said "No Way" we are corporate we don't deal with their non-corporate issues". I ask them to replace the phone with a cheaper one, you guessed it, not without the box!
I went home, I was so frustrated. I then called the number on my monthly service bill and within 10 minutes my rebate was approved, without the box. Cool. My question?
Why were the local stores unable to solve this problem.
I must say I was very angry. I wanted to inform the mall store of the outcome but their phone has been busy for two days - all day.
Product or Service Mentioned: Verizon Deal.