I bought 3 phones from a strore that had VERIZON on it in big BOLD RED letters only to find out later it was a Auth. Rep store and a bunch of CONS operated it.
First they charged me the full retail price of the phone and made me sign a 2 year contract on each phone, they also demanded 500.00 deposit per phone.
A few months later while at the real Verizon Phone store I discovered I had been ripped off by the Auth rep store.
I complained to Verizon Customer service, but they would not help me.
VERIZON IS SUPPORTING THIS *** OPERATION.
After a year and a half of paying a sky high bill due to the Full retail price on each phone purchased, I called and ask where my Deposit refund is.
VERIZON tried to tell me they paid 2 refunds, both stated at approx 120.00.
When I said BS, thats not even the correct amount, and its never been recieved.
Customer Service hung up on me.
I called back and got another customer service rep.
He could not find a thing on my deposits, proving the 1st rep was flat out lying.
I demanded my deposits returned, Rep said if they had any they were being HELD for poor payment history.
I advised them, my history was fine, there was a balance forwarder each month untill I paid off all 3 phone at approx 500.00 a whack.
Now they will not let me talk to a supervisor..
I am MAD AS ***
DO NOT USE VERIZON, they are THIEFS
Product or Service Mentioned: Verizon Phone Service.
Monetary Loss: $1500.