I've had Verizon's Premium Customer Service for three weeks now and have had to use it four times. Each time, it takes more than 30 minutes to get an actual person on the phone.
One of the times, I was on hold for an hour and my call was then disconnected, so I never got to speak with an agent. The customer service reps are clueless and offer little more than another number to call. I used to like Verizon, but something has gone seriously wrong with their customer service. Makes me want to switch to another provide, but I'm in a contract now.
As soon as I can, I'll switch. Shame on you, Verizon.
Product or Service Mentioned: Verizon Phone Service.