I applied to refinance my house, during the credit review process, they determined that Verizon had filed an overdue bill on my credit report.
I had received some shady collection notices in the mail and called Verizon several times and the lady said it wasn't from Verizon. I have confirmation numbers for all my Verizon bills for years. Not once missing a bill.
Credit agencies say the charge is valid, Verizon won't help online, chat, on the phone, They don't seem to know anything about it. My son has a similar experience that all seems to start when we cancelled our home phone services and Verizon had no way to track anything because their system is all based on that number.
I will be in the market for a new internet, wireless and TV provided soon.
Product or Service Mentioned: Verizon Phone Service.