In June 2011, Verizon Internet disconnected my Internet service without my permission. I had never missed a payment in the 2 years I had been a customer nor had I ever been late with a payment.
When I called to find out what was going on with my Internet service, they could not explain why my service was disconnected. I asked them to reconnect my service immediately because I worked from home. They informed me it would take several days and that I had to authorize this in writing and someone had to come to the house. I explained that I did not have several days and needed the service back right away- they said they could not help me.
I told them that I did not need their lousy service and I was done- that I would find another company. I signed up with Cox Internet and had Cox service a couple days later. Verizon never restored my Internet service but they continued to bill me. I called their billing department on several occasions pleading with them to stop billing me for a service I did not have.
They insisted that they did not have any accounts in my name and that I was not a customer. They could not explain where the bills were coming from and why I was receiving them. I tried everything to get them to stop the bills but they could not figure out to stop them. The bills stopped coming after a few months (in 2011).
On February 5th, 2013, I looked up my credit score with Equifax and notice my score went down from 750 to 655 and the reason was because I had an account in collection- Verizon, 500 TECHNOLOGY DR SUITE 300 WELDON SPRING, MO-63304 (877) 325-5156. They claimed on my credit report that I owed them $181. I called Verizon right away and remained on the line for over an hour and a half as they transferred me from one department to another. Their collection department had no record of the account and had never sent me a collection letter.
The representatives could not find my account number and finally another representative found it and began to make the adjustments to the account- after about 15 minutes she informed me that it would be a long process and that it would be best if she called me back when she was done. She never called me back and they have not corrected my credit report. Since June 2011, I have spent over 10 hours dealing with Verizon reps on the phone- trying to solve this billing issue. I could not believe that they had RUINED my credit score because of their incompetence.
I am extremely upset that a company can be so careless and flippant with a credit score that I worked hard to keep in good standing.
I am distressed and aggravated by their lack of respect and regard for my financial affairs. I do not owe Verizon-- they owe me.
Monetary Loss: $1500.