Verizon Ruined My Credit for Money I DID NOT OWE THEM

910 of 1997 Verizon reviews

In June 2011, Verizon Internet disconnected my Internet service without my permission.I had never missed a payment in the 2 years I had been a customer nor had I ever been late with a payment.

When I called to find out what was going on with my Internet service, they could not explain why my service was disconnected. I asked them to reconnect my service immediately because I worked from home. They informed me it would take several days and that I had to authorize this in writing and someone had to come to the house. I explained that I did not have several days and needed the service back right away- they said they could not help me.

I told them that I did not need their lousy service and I was done- that I would find another company. I signed up with Cox Internet and had Cox service a couple days later. Verizon never restored my Internet service but they continued to bill me. I called their billing department on several occasions pleading with them to stop billing me for a service I did not have.

They insisted that they did not have any accounts in my name and that I was not a customer. They could not explain where the bills were coming from and why I was receiving them. I tried everything to get them to stop the bills but they could not figure out to stop them. The bills stopped coming after a few months (in 2011).

On February 5th, 2013, I looked up my credit score with Equifax and notice my score went down from 750 to 655 and the reason was because I had an account in collection- Verizon, 500 TECHNOLOGY DR SUITE 300 WELDON SPRING, MO-63304 (877) 325-5156. They claimed on my credit report that I owed them $181. I called Verizon right away and remained on the line for over an hour and a half as they transferred me from one department to another. Their collection department had no record of the account and had never sent me a collection letter.

The representatives could not find my account number and finally another representative found it and began to make the adjustments to the account- after about 15 minutes she informed me that it would be a long process and that it would be best if she called me back when she was done. She never called me back and they have not corrected my credit report. Since June 2011, I have spent over 10 hours dealing with Verizon reps on the phone- trying to solve this billing issue. I could not believe that they had RUINED my credit score because of their incompetence.

I am extremely upset that a company can be so careless and flippant with a credit score that I worked hard to keep in good standing.

I am distressed and aggravated by their lack of respect and regard for my financial affairs.I do not owe Verizon-- they owe me.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$1500
Review category
Media
review #382269
Had an experience with Verizon? Submit review ›
Helpful? 7 Yes 7 0 No 0
Had the same issue 20 Yes 20
910 of 1997 Verizon reviews
Anonymous

Nov 20, 2016 #1243538 Stafford, Virginia, United States

You have the right to dispute these charges through your credit reporting company. Transuion accepts disputes on line and are very good. They have to remove if Verizon can't' prove you owe it.

0 0 Reply
Anonymous

Sep 18, 2015 #1035380

Go to small claims court and file suit . It will cost you approx. 100.00
Sue them for the max your state allows. It will take up to 6 months but Verizon will settle with you before the court date arrives.

0 0 Reply
Anonymous

Sep 18, 2015 #1035405

Sorry, that was such a long time ago I can't remember. Start with billing and they will bounce you around. Good luck.

0 0 Reply
Anonymous

Sep 18, 2015 #1035407

See Fred's comment below with phone number- I think that's what I ended up doing.

0 0 Reply
Anonymous

Jun 07, 2015 #992388 Bronx, New York, United States

I never had an account with them they couldn't service my area. Now I see that I owe them 53 dollars on my credit report and I never got service from them or had an account with them. I'm extremely pissed bought down my credit rating drastically.

0 0 Reply
Lorraine

Oct 09, 2014 #882498 Arlington, Texas, United States

Verizon did the same thing to me... I called them to explain that I've never had an account with them. I explained that I have lived in Arlington TX since 2002 and the address for the fraudulent service is in Long Beach CA. I told her I've never lived in CA and can verify that. Now I have to jump thru hoops to get this removed from my credit report.

0 0 Reply
Fred

Mar 25, 2014 #798727

Call their Credit Reporting Group @ 877-325-5156. I called, complained, and got it removed.
They can fix it. Don't let them forward you to other groups like billings or financial services. Those groups can't do it.

2 0 Reply
Meeka

May 11, 2016 #1157555 Baltimore, Maryland, United States

I'm going through the same thing I been on the phone with Verizon all day and they told me all my accounts are paid they don't see anything but this is on my credit report for $51 dollars what can I do ?

0 0 Reply
Dave

Aug 11, 2013 #697927 Houston, Texas, United States

I just found this complaint and it is almost exactly the same problem I am facing. I had just moved from Dallas to Houston and signed up for Verizon internet. They told me the installation day and I stayed home from work and no one showed. When I called them they said that it was an activation date meaning I had to activate it myself. Well with no phone lines coming to the house I told them it was imposable. I canceled the service the same day and signed up with a cable company. I heard nothing from them for over a month and then I called saying they never sent me a return slip for the modem. I get the return slip and then a month later I get a bill for $110. I call them and they appoligize and say that it will be takern care of. I get the same bill for several additional months and call them and finally they say the account is canceled. Two months go by and I get an email saying I owe $86. I call and no one can verify I got the bill. Several months later I get a bill from a collection agency and I write them back saying I never received service and this bill does not pertain to me. Now a full yesar has gone by and I now see a bad mark on my credit! Someone really needs to sue this company!

3 0 Reply
Anonymous

Aug 11, 2013 #697987 Fairfax, Virginia, United States

They are horrible. I had to file a complaint with the better business bureau for them to fix my credit report- you should do the same.

1 0 Reply
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