I am so pissed at Verizon wireless...2 months ago i have changed my minutes to 450 (because i wanted to save money) since i don't use my cellphone that much i was thinking it's okay. So after i paid $154 last month because they said i used too many minutes...Then now what i did is i wrote down everything on a paper, each single phonecalls, even calls to verizon, even weekends and after 9pm (w/c is supposed to be free)..i add them all up and i have used only 157m and 35s since 3/19-4/13...BUT when i called verizon BAL the operator said i have used 360 minutes already...HOW THAT HAPPEN?????
i have a record with me on my phone...i am so diligent in doing this because the last time i paid so much, that made me realize that i have to record all my phonecalls....I talked to customer service and she can't say anything BUT "your account says you've used 360mins." i asked her do you have the summary of my calls? and she said no because my cycle is not over yet....Well i just don't understand how i used 360m already when my phone record says not...I think Verizon is so sneaky because they think customers will just ignore it...well i don't.
Product or Service Mentioned: Verizon Account.