I had an account with Verizon for my Internet/landline services.My cable TV provider was Direct TV.
After Verizon repeatedly solicited me to bundle my account by adding FIOS TV, I agreed to switch over. As part of the new contract, I was promised a $200 Rewards card that I was promised I would receive within 60-90 days of activation. On June 18, 2011, I received an e-mail postcard stating that my Rewards Card was being processed and I would receive it within 30 days (i.e., by July 18). When I tried to submit the code for tracking the shipping status of the card, it failed to register and I contacted the Rewards Department.
They advised me that they had made "a mistake" and had tried to process two $100 cards instead of a single $200 card but would rectify it and I would receive the new card by July 18. Then I received a voice message on July 8 saying that the card was actually being processed on that date and I would receive it by August 8. I contacted the Corporate Office in NY City and was told this would be resolved. It never was and I never received the card.
I'm filing a complaint with the AG's office in New York and hope Verizon suffers major financial losses due to the strike.BTW, their customer service is the worst I've ever experienced.
Review about: Verizon Account.