I had an account with Verizon for my Internet/landline services. My cable TV provider was Direct TV.
After Verizon repeatedly solicited me to bundle my account by adding FIOS TV, I agreed to switch over. As part of the new contract, I was promised a $200 Rewards card that I was promised I would receive within 60-90 days of activation. On June 18, 2011, I received an e-mail postcard stating that my Rewards Card was being processed and I would receive it within 30 days (i.e., by July 18). When I tried to submit the code for tracking the shipping status of the card, it failed to register and I contacted the Rewards Department.
They advised me that they had made "a mistake" and had tried to process two $100 cards instead of a single $200 card but would rectify it and I would receive the new card by July 18. Then I received a voice message on July 8 saying that the card was actually being processed on that date and I would receive it by August 8. I contacted the Corporate Office in NY City and was told this would be resolved. It never was and I never received the card.
I'm filing a complaint with the AG's office in New York and hope Verizon suffers major financial losses due to the strike. BTW, their customer service is the worst I've ever experienced.
Product or Service Mentioned: Verizon Account.