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My verizon signal is not working. To get a repair scheduled I have to talk to 5 different people, bounced from wrong person to wrong person (internet office, fios office, billing), each person asking me the same "automated" questions again and again, and they send the wrong kind of technician (fios). The technician puts up obstacles, taking up my time giving me a hard sell, possibly a bait and switch, telling what to buy (fios) and upgrade rather than just getting to work on the repair. Tech told me someone would come back on Monday, but nobody fixed anything, and I get a machine recording saying the repair is closed. When I call back, I again get bounced from person to person, having to answer all the same automated questions again on their troubleshooting checklist despite the fact that it was already established (in fact by *their technician) that the problem was external not internal.

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