I have had at least 5 repairman trying to fix a problem all summer. I can not RECEIVE calls on my landline phone during the summer when thousands of visitors come up and it is RAINING.
I have had numerous repairmen tell me the outside lines are outdated, or there is low voltage, or there was too much resistance in their lines, and they would submit their report to their foreman or supervisor. The time before last, I was informed that the repairman had closed the ticket and said the problem was in my lines, or phones. I have plugged them into other peoples phones - and no problem in them working. I explained to them countless times that I have a roof on my house, and the wires shouldn't get wet inside.
I was told to get new wiring which I did @ $20, and ran it direct. Same problem. I asked to speak to a supervisor 3 DAYS ago, and was told that he would call me back. Yeah, right -no call as of today.
They set up a "PRIORITY" appointment (whatever that is) for today between 8AM and 5PM (that isn't an appointment, it is a window or a door)! AGAIN for the 3rd time nobody showed up by 5:30 PM. This is the 3rd time I have totaly wasted an entire day and lost $75. - 125 for the day.Plus the days I have lost because my boss can't contact me to let me know when to come to work, plus I might be fired, becsuse as she says "I don't care how good an EMT you are, if I can't get hold of you, you are next to worthless to me"!
That evidently doesn't faze them, because it isn't their problem.
I have contacted the PSC,and they gave me a case#921081. I can see why people are leaving Verizon because of their lack of service, or Retarded Repairmen.
Product or Service Mentioned: Verizon Phone Service.