Not resolved

Returned a samsung s 6 Defective phone. Over a month ago......still have not sent replacement.

Using 3 yr old phone. At present i have been one the phone. For over 2 hrs. Waiting for the supervisor.

To pick up the line. Have not been disconnected. Just on hold. Horrible customer service for a loyal 20+ year customer.

That always pays on time

Customer service ....they should change the dept name to. No customer service

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