for 6 months verizon has lied to me about a plan i had with them where they said i would get $150 refund credit card. Then i find out they mislead me into buying a higher priced internet service.
I lowered it to the slowest speed but the bill never went down. I complained and now they say no reward card will be given and i have to pay a $120 fee for canceling. They lied all the time and never were honest about the service. I could go into more detail, but verizon is crooked.
Do not trust verizon, they will lie cheat and steal.
I will have to do research to get closer dates and so on, but about 6 months ago i signed up with verizon for internet and phone service in a plan where i was to get a $150 reward card in a few months. This was to offset the costs i was paying from another company, so the verizon deal was better in the long run. They agents purposely did not tell me they had a lower cost ineternet plan.
I found out about it and called verizon and asked about it. They switched me to a slower internet and said my getting the rewards card woudl be moved back a month or so since they had reset the plan and that i would be paying about $50.00 per month on phone and internet. Every month the bill was $75.00. So i called to see why.
All i got was run around and misinformation. I was lied to and never told the truth about my billing or contract. Then i asked about the rewards card again after considering lowering to another plan. They siad nothing about me not getting a rewards card.
Time after time none of teh many agents i talked to ever told me the rewards card was coming because i had lowered my servce plan. But my monthly bill still was $75.00 as if nothing had been lowered. Their agents just keep playing dumb and hiding the facts. So now they tell me i will pay a $120 canceling fee if i cancel the service which seems to never pay the rewards they promised me and never lowers my bill.
They lie and misrepresent the truth to string people along. Verizon is a crooked outfit. So they have had me paying this higher than need be plan all these months while i am thinking i will get the reward credit card of $150 to offset the cost of keeping the plan, now they say, no card and oh, you will have to pay a fee if you try to get out of the plan. They say that since i lowerd the ineternet service, i do get the rewards card of $150, but since i want to go with the lowest monthly service i can, they say oh but you wont be in the plan then, so you get a penalty of $120.
Well, if i am in a plan, give me the rewards card, if im not then quit charging me $75 per month. How can i get a penalty for dropping out of a plan that i was never in?