Product: Verizon Phone Service Clear all filters (240 of 240 reviews match)
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0 comments
In March, 2019 I upgraded my tablet. I had been having trouble with the tablet working for a few minutes and then telling me I don't have a sim card. I only use the tablet about once a month and it hadn't aggravated me enough to bring it in until today. I had to...
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Author
Service
Verizon Phone Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1590040 is a subjective opinion of poster.
0 comments
1.0
Details
We brought verizon phones buy one get one free and a military plan which we didn't get military discount we paid $330.00 dollars to get these phones and another $89.00 dollars for one that we ordered they said our bill would be $210 dollars a month we knew our first...
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Author
Service
Verizon Phone Service
Reason of review
Problems with payment
Loss
$3400
Preferred solution
I want to return the phones back and just pay my monthly bill of $210.00 like they promised and go to another carrier
Review #1589223 is a subjective opinion of poster.
1 comment
1.0
Details
The bastards lied about the monthly cost so I canceled the service in the 2nd month. Was told $50 and was getting billed $95 Then they sent it to collections and now it’s on my credit score. They will be sued in small claims and will pay dearly.
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GamyPolarBear717
#1717140

They did the same thing to me they said my bill was $210.00 a month it was $554.00 a month and wouldn't take the phones back got bill after 14th day of there policy

Author
Service
Verizon Phone Service
Cons
  • Deceitful pricing
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Full refund
Review #1587819 is a subjective opinion of poster.
0 comments

Verizon - Phone Paid Off But Bill Didn't Go Down

1.0
Details
I was paying $65 a month for my phone. $10.00 of that per month was for my phone installment which was $10.00 for 24 months. When I paid off the phone, I figured my bill would go down to $55 a month. The service rep stated that I was receiving a discount that covers the device payment charge. Thus my bill was staying the same. It seems ridiculous that my monthly bill is the same irregardless if the phone is paid off or not. So basicly we are paying as if the phone is a contract. You still pay the same amount when the phone is paid off.
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Author
Service
Verizon Phone Service
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction
Review #1575575 is a subjective opinion of poster.
0 comments

Verizon - Almost as bad as comcast!

1.2
Details
I have called to get my phone replaced for the last 4 days and have had to wait for 1/2 an hour only to get transferred around and waste another 1/2 hour and have the phone call drop never receive a call back and have to start all over again. They have lied to me, cut me off and much more!
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Author
Service
Verizon Phone Service
Cons
  • Lies about signing up for services
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1564805 is a subjective opinion of poster.
0 comments
We recently changed phone carriers to our local cable company April 2019. We saved a lot per month by switching carriers. We had previously called Verizon to try and renegotiate a better rate and was told no that they couldn't do better and was also told that we did...
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Author
Service
Verizon Phone Service
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Price reduction
Review #1536371 is a subjective opinion of poster.
0 comments

Verizon - Turned off my hacked account

I had a prepaid Verizon cell that I bought out of desperation because my phones kept getting stolen remotely. THEN, hacker takes my phone number and ports it into a BusinessAccount and shares it with everyone they know for their"Enterprise" that just happens to use my server, PII. If your Verizon service is connected to anything like that,it cracks everyone up that you would complain about poor service!
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Author
Service
Verizon Phone Service
Review #1487421 is a subjective opinion of poster.
0 comments

Verizon - One Talk failed again

1.2
Details
So our business combined 2 smart phones into one and downloaded the One Talk app as per the advice of our business solutions rep. He is now no longer with the company. How convenient. We upgraded the smart phone and One Talk hasn't worked right since this issie. We keep going back and they replace the phones but with the same result. Today we got our 4th replacement. One Talk now doesn't work because of a provisioning error. So, instead of someone helping us in the store, we have to wait for a call from tech support. I hate Verizon with a passion. If we had another option in our area, we would use it but sadly, we don't at the moment.
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Author
Location
American, Ohio
Service
Verizon Phone Service
Reason of review
Poor customer service
Review #1480057 is a subjective opinion of poster.
0 comments
2.0
Details
here is a copy of the ludicrous 1.5 hr chat with verizon CS: Verizon: Hi! How can I help you today? You: i cant get into my account Alla: By chatting with us, you grant us permission to review your services during the chat to offer the best value. Refusing to chat will...
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Author
Service
Verizon Phone Service
Cons
  • Cs exasperating - they do nothing but pass the buck
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1471439 is a subjective opinion of poster.
0 comments

Verizon - Worst customer service ever.

2.0
Details
Worst customer service ever. I was on the phone for 11 hours total to change two lines from postpaid to prepaid. The billing still isn’t right. Can’t straighten it out with any of the customer service reps. They just keep transferring me to the department that won’t fix it either. ELEVEN HOURS!!!! Talking with people that can’t and won’t help. Save yourself! Choose any other provider.
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Author
Service
Verizon Phone Service
Pros
  • Coverage
Cons
  • Any customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Review #1470318 is a subjective opinion of poster.