Product: Verizon Phone Service Clear all filters (248 of 248 reviews match)
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Verizon - Dont use them

1.0
Details
verizon use to be great, but since ive moved, they are charging me for home phone service that i do not have or never asked for. but yet they keep moving me from one person to another but no one will fix thier screw up. i dont trust them at all, my bill was susposed to be 44.99 and its gone u p till its now 88.00 mostly for a service i dont have very disappointed in verizon
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Review
#1710995 Review #1710995 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Dont really see any pros
Cons
  • Incompetent customer service
  • Verizon at all
Reason of review
Pricing issue
Preferred solution
stop charging me for a service i dont have
1.8
Details
I went to a virzon store off Straford road in Winston Salem to update my phone and have never in my life saw such horriable treatment, I walked over to a black guy for help and asked to see the new apple phone;s since they where on sale and get 200.00 off my note 8, he...
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Review
#1695786 Review #1695786 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Pricing issue

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Verified Reviewer
1.0
Details
Verizon - HORRIBLE COMPANY IN EVERY WAY

Update by user Nov 20

They haven't contacted me. I hate them Just paid another $398.00

Original review posted by user Oct 21

Where should I start, They are scam artists, and have tried their best to ruin my credit. But I did not let them win. Absolutely the nastiest company i have ever dealt with in my entire life. I would be...
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Review
#1686070 Review #1686070 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Good coverage
Cons
  • Problem solving
  • Calling customer service awful
  • Deceitful - they are liars
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Full refund
Tags
  • liar
  • Verizon Service

Verizon - Customer service waiting time is to long

when you call for any issues, the waiting time is too long.... Verizon, hire more reps. Your rates/ cost for your service it the highest out of all the carriers. So you can afford to hire....
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Review
#1682362 Review #1682362 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Poor customer service

Verizon - Promises to fix service and poor custoner service and just crap with no back up for what they said

I bought a new phone while on the service and traded my old phone an the new phone and service never worked tight or their service. I called and wrote letters and nothing was done. the service was cut off while I was in the hospital for a month. it called and got the same BS. The billed me and sent it to collections. I paid the balance to the collection agency to get rid of them. *** service & customer service. I have another service which is better and a fraction of the price.... Crap, crap business, do not use !!!!!!!!
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Review
#1664910 Review #1664910 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Customer service
Cons
  • Service unreliable
Reason of review
Poor customer service
Loss
$500
Preferred solution
300.00
Tags
  • Verizon Poor Service

Verizon sucks

1.0
Details
They r lying scoudrels told me i could get out contract no towers in my subdivision i returned phone then turned me over to collections for $616
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Review
#1647908 Review #1647908 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Deceptive sales practices
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Bad Experience

Verizon Has Terrible Customer Service

1.0
Details
I called Verizon about a cell phone that I ordered and was placed on hold for 13 minutes before I was able to talk to Russ in the Philippines. Russ didn't know his butt from *** in the ground so he transferred me to someone else. I was then placed on hold for another 8 minutes and was then able to cancel my new phone and service. I changed my cell phone provider from Boost to Verizon thinking that Verizon would have better service, no such luck!
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Review
#1636609 Review #1636609 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Zero customer service
Reason of review
Problem with delivery
Loss
$319
Preferred solution
Full refund
Tags
  • Verizon Customer Service Sucks
1.0
Details
Unfortunately Verizon has poor internal coordination of their customer service. After cancelling the service and paying an early termination fee, the company continued to bill for services that I no longer used. After spending nearly 3 hours cancelling the service, I...
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Review
#1630190 Review #1630190 is a subjective opinion of poster.
Service
Verizon Phone Service
In March, 2019 I upgraded my tablet. I had been having trouble with the tablet working for a few minutes and then telling me I don't have a sim card. I only use the tablet about once a month and it hadn't aggravated me enough to bring it in until today. I had to...
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Review
#1590040 Review #1590040 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Contact Verizon Customer Service

Website:
www.verizon.com
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

Verizon Reviews

  1. 385 reviews
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Verizon reviews
1.0
Details
We brought verizon phones buy one get one free and a military plan which we didn't get military discount we paid $330.00 dollars to get these phones and another $89.00 dollars for one that we ordered they said our bill would be $210 dollars a month we knew our first...
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Review
#1589223 Review #1589223 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Problems with payment
Loss
$3400
Preferred solution
I want to return the phones back and just pay my monthly bill of $210.00 like they promised and go to another carrier