Product: Verizon Phone Service Clear all filters (245 of 245 reviews match)
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Verizon - Customer service waiting time is to long

when you call for any issues, the waiting time is too long.... Verizon, hire more reps. Your rates/ cost for your service it the highest out of all the carriers. So you can afford to hire....
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Review
#1682362 Review #1682362 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Poor customer service

Verizon - Promises to fix service and poor custoner service and just crap with no back up for what they said

I bought a new phone while on the service and traded my old phone an the new phone and service never worked tight or their service. I called and wrote letters and nothing was done. the service was cut off while I was in the hospital for a month. it called and got the same BS. The billed me and sent it to collections. I paid the balance to the collection agency to get rid of them. *** service & customer service. I have another service which is better and a fraction of the price.... Crap, crap business, do not use !!!!!!!!
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Review
#1664910 Review #1664910 is a subjective opinion of poster.
Service
Verizon Phone Service
Pros
  • Customer service
Cons
  • Service unreliable
Reason of review
Poor customer service
Loss
$500
Preferred solution
300.00
Tags
  • Verizon Poor Service

Verizon sucks

1.0
Details
They r lying scoudrels told me i could get out contract no towers in my subdivision i returned phone then turned me over to collections for $616
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Review
#1647908 Review #1647908 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Deceptive sales practices
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Bad Experience

Verizon Has Terrible Customer Service

1.0
Details
I called Verizon about a cell phone that I ordered and was placed on hold for 13 minutes before I was able to talk to Russ in the Philippines. Russ didn't know his butt from *** in the ground so he transferred me to someone else. I was then placed on hold for another 8 minutes and was then able to cancel my new phone and service. I changed my cell phone provider from Boost to Verizon thinking that Verizon would have better service, no such luck!
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Review
#1636609 Review #1636609 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Zero customer service
Reason of review
Problem with delivery
Loss
$319
Preferred solution
Full refund
Tags
  • Verizon Customer Service Sucks
1.0
Details
Unfortunately Verizon has poor internal coordination of their customer service. After cancelling the service and paying an early termination fee, the company continued to bill for services that I no longer used. After spending nearly 3 hours cancelling the service, I...
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Review
#1630190 Review #1630190 is a subjective opinion of poster.
Service
Verizon Phone Service
In March, 2019 I upgraded my tablet. I had been having trouble with the tablet working for a few minutes and then telling me I don't have a sim card. I only use the tablet about once a month and it hadn't aggravated me enough to bring it in until today. I had to...
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Review
#1590040 Review #1590040 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
We brought verizon phones buy one get one free and a military plan which we didn't get military discount we paid $330.00 dollars to get these phones and another $89.00 dollars for one that we ordered they said our bill would be $210 dollars a month we knew our first...
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Review
#1589223 Review #1589223 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Problems with payment
Loss
$3400
Preferred solution
I want to return the phones back and just pay my monthly bill of $210.00 like they promised and go to another carrier
1.0
Details
The bastards lied about the monthly cost so I canceled the service in the 2nd month. Was told $50 and was getting billed $95 Then they sent it to collections and now it’s on my credit score. They will be sued in small claims and will pay dearly.
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1 comment
GamyPolarBear717
#1717140

They did the same thing to me they said my bill was $210.00 a month it was $554.00 a month and wouldn't take the phones back got bill after 14th day of there policy

Review
#1587819 Review #1587819 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Deceitful pricing
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Full refund
Tags
  • worst company

Verizon in Phoenix, Arizona - Phone Paid Off But Bill Didn't Go Down

1.0
Details
I was paying $65 a month for my phone. $10.00 of that per month was for my phone installment which was $10.00 for 24 months. When I paid off the phone, I figured my bill would go down to $55 a month. The service rep stated that I was receiving a discount that covers the device payment charge. Thus my bill was staying the same. It seems ridiculous that my monthly bill is the same irregardless if the phone is paid off or not. So basicly we are paying as if the phone is a contract. You still pay the same amount when the phone is paid off.
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Review
#1575575 Review #1575575 is a subjective opinion of poster.
Service
Verizon Phone Service
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction

Contact Verizon Customer Service

Mailing Address:
Verizon Wireless
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

Verizon - Almost as bad as comcast!

1.2
Details
I have called to get my phone replaced for the last 4 days and have had to wait for 1/2 an hour only to get transferred around and waste another 1/2 hour and have the phone call drop never receive a call back and have to start all over again. They have lied to me, cut me off and much more!
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Review
#1564805 Review #1564805 is a subjective opinion of poster.
Service
Verizon Phone Service
Cons
  • Lies about signing up for services
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Verizon false advertising