Product: Verizon Phone Plan Clear all filters (90 of 90 reviews match)
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Verizon lies cheats and steals

1.0
Details
Bought a home phone in April2019. It never worked I brought it back to the store every day sometimes twice a day to have it fixed. It never worked at all so I returned all the equipment in the meantime Verizon took 140.00 out of my checking account.They said they would refund the money but never did.I have been having serios health issues and needed an ambulance one night, I could not dial 911 I live in a rural area, I had to lay on the floor for several hours until my neighbor came over. I want my money back.
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Author
Location
Saugerties, New York
Service
Verizon Phone Plan
Cons
  • Entire experience
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Review #1572001 is a subjective opinion of poster.
0 comments

Verizon - Sales Scam, don't fall for it.

Pay a fortune for "Beyond Unlimited",Constantly dropping calls, slow service and endless excuses for their bull $%^&. Tired of paying $200 a month for 10 gig even though they advertise 70.. Throttled after 20 gig.
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Author
Service
Verizon Phone Plan
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Review #1533873 is a subjective opinion of poster.
0 comments
1.1
Details
We switched to Verizon unlimited plan because it was a better price. Once we had the phones I was impressed by how fast the data speed was. Then I realized that we were on the more expensive unlimited plan when we fight our first bill. I called and said that we were...
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Author
Service
Verizon Phone Plan
Reason of review
Pricing issue
Review #1498895 is a subjective opinion of poster.
1 comment
2.1
Details
I also increased my data plan, but the manager added the upgrade in data to my plan 3 days prior to my data starting over for the next month. He failed to tell me that you lose your carryover data that isn't used in 30 days I reduced my data plan and will be switching to another provider. It is evident from the many reviews on verizon...
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Anonymous
#1642153

I have had nothing but good service from them. During ice storm of 2009, they were the only service working. The city switch to Verizon so they would have service . Problems a...

Author
Location
Pensacola, Florida
Service
Verizon Phone Plan
Reason of review
Problems with payment
Review #1463946 is a subjective opinion of poster.
2 comments
1.0
Details
if i agree to a monthly bill then that is just getting a verizon billed monthly plan. i didnt ask for a plan. i wanted prepaid minutes and was assured that this is what i was getting. i was lied to and tricked. and they phone activation number is automated and just...
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Anonymous
#1627175

Sorry but that IS prepaid. The whole buying minutes is probably found with different companies. Every prepaid out now is you buy the phone and the plan but you pay monthly! If...

Author
Location
Pensacola, Florida
Service
Verizon Phone Plan
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
Review #1432569 is a subjective opinion of poster.
1 comment
1.1
Details
Cant watch any programs on my so called unlimited plan . Start watching & throttled to death ! Hotspot NOT so hot !.
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Anonymous
#1589975

I enjoy Verizon however, their charges are outrageous. When I go over unlimited data I am charged what seems like $15 an hour. Attempting to call Verizon is problematic at bes...

Author
Service
Verizon Phone Plan
Reason of review
Bad quality
Review #1390762 is a subjective opinion of poster.
0 comments
For more than 30 years Verizon has lied to me repeatedly about prices and plans. Recently I was told that I was placed on an unlimited cell phone plan, and proceeded to have the highest bills ever. Time after I time I could not reach anyone, service people hung up on...
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Author
Service
Verizon Phone Plan
Reason of review
Not as described/ advertised
Loss
$200
Review #1367631 is a subjective opinion of poster.
0 comments
I have been a loyal customer of Verizon for 20 years . I pay my bills on time and realize I have paid more than I should have over the years but the coverage was better for my location , So I lived with it. I recently changed my plan to the $40 unlimited plan . My bill...
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Author
Service
Verizon Phone Plan
Reason of review
Problems with payment
Review #1179343 is a subjective opinion of poster.
0 comments

Verizon - Customer service

2.0
Details
Customer service over the festive period was anything but festive. Multiple agents all stating different things and disputing anyone would have said they said... fortunately no transcripts. The WORST customer service experience since moving to the US nearly 10 years ago. Arrogant and condescending. No sense of empathy just a drive to upsell me to a more expensive plan without listening to the specifics. The supervisor committed to get a 'Manager' to call me... but when I rang back they shared that no such comment had been added to the system. I suspect they were concerned that the service they had provided 'sucked'. I'll switch to an alternative provider once my iphone is paid off. If you are considering Verizon for cell usage... pick someone lese.
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Author
Service
Verizon Phone Plan
Pros
  • Online support worked well
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
An overhaul of customer service training so people listening to the customer.
Review #1155778 is a subjective opinion of poster.
0 comments

Verizon terminated my trade in credit

1.9
Details
14 months ago I traded in my iPhone 6 to get an iPhone 7 plus. I was supposed to get $27.08 credit on my account every month for 24 months. Unfortunately I lost my iPhone 7plus after a couple months. So I was very excited when iPhone X came out. Of course, on the very first hour, I ordered one on Verizon. Everything was fine, I chose to pay my device in 24 months. At the time, I was on my 14th out of 24 payments of my iPhone 7 plus. To get in the new payment plan, I had to pay my iPhone 7 plus in full. Nothing sounds suspicious there, so I paid off my iPhone 7 plus, and started my payment for the new iPhone x. However, after 1 and half month, I realized that the $27.08 credit just disappeared on my bill! I just chatted with 2 customer representatives tonight. Both of them told me, to get the credit, I have to stay in the payment plan for iPhone 7 plus. Which means, when I bought it off, and paid for the whole price for iPhone 7plus, I am no longer in the payment plan, so my credit will terminate since then. I asked if there's anything I could do to get back to my plan, because I wasn't told that buying an iPhone x from Verizon would cause me to lose my credit, which worths $270! Then, I was told that I can only reverse to the plan within the first 14 days after I activated my new phone. I was like..... are you serous? I wasn't informed that I would lose my credit at the time of my purchase, and I wouldn't have had my new bill ready within 14 days. Which mean, there's no way I could know about his within 14 days after I activated my new phone, and there's no way I can get my credit back! Think about it in another way, if only Verizon notified me at the time of my purchase, that I would lose this credit, I would have kept my old payment plan for iPhone 7plus and just buy an iPhone x from Apple! Isn't that idiotic? So what I paid for my new iPhone X is : $999 (spread out for 24 months)+$270 (10 months trade in credit). Verizon told me, yes, that's fair, that's the "agreement" we had. I feel like I was being fooled by Verizon. There's no way any one would have agreed to this price, if he/she knows about it. Verizon fooled me by not sharing this information with me at the time of my purchase, and leaving no way for me to find out within 14 days, which is the time frame for me to go back to my original plan. I am writing this out, and was hoping everyone could see this, so you would stop being tricked by Verizon. If you still have trade in credit coming in, and you want to buy a new phone, just go to best buy or apple, don't "change" your payment plan, even if you already paid your last phone in full, Verizon is not giving the credit they promised to you.
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Author
Service
Verizon Phone Plan
Pros
  • Actual products
Cons
  • Utilizing asymmetric information to trick customer
  • No solution was given
Reason of review
Trade in credit
Loss
$271
Preferred solution
Full refund
Tags
Review #1154322 is a subjective opinion of poster.