This outfit is operated by misfit drones. They are experts at 'buck passing' and lying.
If you want poor service then go with these misfits, otherwise spend your money wisely!! The 'wireless division screwed up my account and I have spent well over 25 hours and months attempting to resolve this matter. I even called some other friends of mine who run aprofessional business and they are getting rid of VERIZON too!
Many of these companys are tighting the screws and throwing customer service out the window despite the worst economy since the great depression. Heed my advice and be very carefull with VZ!