The undersigned has, since several years, a Verizon contract for a USB stick and LapTop use.
$25:-/100MB package is always added when travelling abroad. This was also done and the trip went to Panama. First day in Panama the service was stopped. Dealing with an emergency situation it had to be restored and it could finally be restored. We all though the 100MB package was on and repeatedly added again as soon as it was used.
However, when returning to the US after 5 days the service was not working because the invoice was now $9,770.47!!
VERIZON charges $20,48/MB!
Not $25:-/100MB which was originally stated by the customer representative!
Discount of 1,750 received after numerous discussions!!
DO NOT USE VERIZON!
I will cancel my contract!
Product or Service Mentioned: Verizon Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $8000.
Preferred solution: Price reduction.