Drexel Hill, Pennsylvania
Not resolved

Just decided to make a leap of faith and switch to Fios from Comcast. The installation was supposed to happen today, 6/4/12, between 9 am and noon.

I confirmed this two times with Verizon. At 11:30 am this morning , I called customer service; having been a long term Comcast customer, I felt this was a good idea. Well, a glitch had occurred and nothing was going to happen today. Verizon apparently felt it was unnecessary to let me know.

So, I lost a morning of work, I received snarcky comments from my boss and just got a call from Verizon wanting me to take even more time off from work to sit around waiting for them to come or not come. When I told them that they would have to come during an evening, the person said they don't work nights and yet another person would call me.

This is the sad story of my introduction to Verizon Fios. It hasn't even been installed and I'm getting *** service.

Company wrote 0 private or public responses to the review from Jun 04, 2012.
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Sorry - first line of comment came out wrong. Sounds like I was with Fios before.

NO! I meant for the second time we were thinking about it.



Thank you! For the second time I was about to make that same leap of faith...my husband really wants to.

All he thinks of is how much money it will save us.

Your experience is JUST what I am afraid of to start with. If it seems to good true be true it probably isn't!

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