I have not had acceptable land line service since May 14th (& called this very day). Yet they stated I did not report trouble on my line until June 20th (from June 20th, I had intermediate service & when I did have service it was so statically, I could not hear the caller).
So as usually, what ever the BIG corp states that is in their notes is gospel, regardless of the names and dates I have to support my argument.
Today, they only agreed to credit my account for a few days!
That is just why I am no longer a customer of Verizon.
Review about: Verizon Account.