My opinion of Verizon Fios has hit rock bottom. Price increases every year, no way to reach anyone on phone (one hour holds}.
Promotions are dropped and not renewed. Want to leave - they don't care. This is my opinion, for more facts look them up on the Better Business Bureaus' ratings. Service reps can be rude and nasty if you can get a person (unlikely).
They even go so far, it seems, as to turn down their phone volume so you have difficulty hearing them.
Call at noon or midnight and there is always a wait of 30 minutes or more, sometimes followed by a hang-up. The escalation department for complaints is more of the same with calls seldom returned.
Review about: Verizon Phone Service.
Monetary Loss: $180.