My residential telephone & dsl service stopped working on May 22. Verizon, contacted on May 23, promised a repair technician on May 29.
No repair person on May 29, 30, 31, and June 1. On June 1 I was finally contacted by a regional supervisor. He told me he had previously been unaware of my case and would set me up with the first appoinbtment of the day on Saturday, June 2. It remains to be seen if he follows through but he sounded good, noting that Verizon had been laying off and not replacing retiring technical staff, to the point where getting work done in the field was getting moire and more difficult.
I believe it. God help us if we ever have an emergency situation like a hurricane or a terrorist attack.