Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Verizon never ceases to disappoint in its incredibly bad customer service and lack of care for its customers. My fios bill increased substantially, When I called to find out what's going on I am offered a reduction for less services than I have.

I confirm with the Verizon rep that you want to charge me significantly more for less? It was an easy "yes". They acknowledged that I am a long time customer and then gave me the kiss off. Verizon was not the least bit concerned about losing a customer.

It is really outrageous.

Look at your bill and consider other options. Verizon is too big for its bold britches!

Product or Service Mentioned: Verizon Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $80.

Preferred solution: Let the company propose a solution.

Verizon Cons: Sneaky billing practice, Helpdesk.

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