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Verizon never ceases to disappoint in its incredibly bad customer service and lack of care for its customers. My fios bill increased substantially, When I called to find out what's going on I am offered a reduction for less services than I have.

I confirm with the Verizon rep that you want to charge me significantly more for less? It was an easy "yes". They acknowledged that I am a long time customer and then gave me the kiss off. Verizon was not the least bit concerned about losing a customer.

It is really outrageous.

Look at your bill and consider other options. Verizon is too big for its bold britches!

Reason of review: Poor customer service.

Monetary Loss: $80.

Preferred solution: Let the company propose a solution.

I didn't like: Sneaky billing practice, Helpdesk.

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