Many people complainted about T-Mobile, AT&T, I was with AT&T for the past 2 years, honestly no big complaint besides the signal sucks sometimes. I decided to swtich to Verizon which turns out it is the most *** decision i have ever made in my lilfe.
Now I stuck here for another two years? No will say good-bye soon even I am going to lose couple hundred $$. Firstly, the service was AWEFUL. They have the most arrogant customer servcies.
We usually set up Auto payment, but Verizon didn't charge my credit card for the first month, there was no email alert, no message warning, then charge me $5 late fee. I called the customer service and he said "YES we clearly told you on the website, maybe you just didn't pay attention", in a very RUDE tongue, basically he is saying: "well, it's your fault". I asked him if he can take that $5 off, he said - "that's not going to happen".
I am leaving Verizon no matter what, I would take it like someone stole my wallet and I lost couple hundred $$ cash. Byebye Verizon.
Product or Service Mentioned: Verizon Website.
Monetary Loss: $350.