Product: Verizon Mobile Phone Service Clear all filters (38 of 38 reviews match)
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Verizon sales people at the time of phone purchase also sells HUM (A vehicle "monitoring" attachment) as "free". I verified many times it was free with the salesperson. I received assurances it was free. It is not. There are many complaints online of people having the...
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Review
#1382957 Review #1382957 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Not as described/ advertised
We have been with Verizon for several years. Over the past 5 - 6 months our cell reception has gotten weaker and sometimes non-existant. Several calls for tech support, nothing has been done to check into it. Our local store was sold to an independent owner, and now...
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Review
#1368128 Review #1368128 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Poor customer service
It is IMPOSSIBLE to speak with a human being a Verizon. Call any number you wish and you will not get a human. Tech support is not even a real entity. All verizon wants to inform you of ( by robot) is how much your bill is and when it is due. They don't give 2 *** for...
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Review
#1360223 Review #1360223 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
I want to talk to a HUMAN who can help me who is employed by Verizon.

Verizon - Phone rip off

1.0
Details
Purchased a phone. Was told mobile hot spot was free. Got my bill, was charged for a second line, jetpack access fee and extended warranty NONE of which i authorized. Very dishonest
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Review
#1330556 Review #1330556 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Problems with payment
1.3
Details
"Unlimited" means something completely different to Verizon than it's common usage. It is merely a marketing catch phrase. The use of the word Unlimited, in Verizon's lexicon is nothing but a big fat lie. You will be limited. Your allotment will be exhausted in a...
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Review
#1266253 Review #1266253 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Not as described/ advertised

Verizon - One talk should be called None Talk

1.9
Details
Cannot answer calls, can’t disconnect, 3rd grade science project could have designed better app
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Review
#1265485 Review #1265485 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Bad quality

Verizon - Terrible

My phone keeps saying searching or no service and Verizon won’t do anything about it. Went to the store and they couldn’t fix it. I honestly believe they run a scam where they cause problems with your service after a year to get you to buy a new phone. Terrible company.
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Review
#1233452 Review #1233452 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Bad quality

Verizon in Birmingham, Alabama - Overcharging on last bill

I discovered recently that Verizon has a practice overcharging on expired contracts. Here's how it works. You pay Verizon for monthly service in advance, if you quite after they have generated the next months bill and before your current period ends they still send you a bill and expect you to pay it. So essentially I suspect they are collecting on extra month on everyone that moves to another carrier. Not only that but I tried to figure it out and they shut down my online account and I never received the last month because I moved. Because I had issue with a bill for advance service I tried to get in touch with them. But the robo on the phone can't find my phone number. Then they send it to a collection agency that calls my mobile phone number a few times a week and dings my credit. I have a hard time believing its legal to charge me for a future period the full amount for which I used no service. Especially since my contract was long over. Seeking payback.
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Review
#1153534 Review #1153534 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Verizon - They are thieves

1.2
Details
Was in hospital for 3, months no computer. They double charge me for all three months. When I got home and called was told they would correct it. Two days later they emptied my account and close it. I can't reach customer service because, no active account. I really think the FCC should close them down. Criminals " even Verizon " should not get away with this. Sadly Walmart claims they only sell the phone and service, so they will not even refund the cost of the basic phone and service. I know two wrongs don't make a right, but if the nearest Verizon store gets hit by mother nature again I will stand and salute her.
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Review
#1118383 Review #1118383 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Steal your money
Reason of review
Poor customer service
Loss
$200
Preferred solution
FCC should shut the company down, jail ceo
Tags
  • Ripoff
  • Thieves
We had 4G service 3 months ago. We lost service for 10 hrs & now we only have 3G sometime. I am roaming & there is a tower 1 mile from me. Address: 147 Mott Rd. Brookeland, Tx 75931. Have been with Verizon 20 yrs but will change to another company for better service as...
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1 comment
Anonymous
#1369111

In same neighborhood as you and Verizon Cell Service started being very very poor since April but definitley more so the past month. I cannot make calls or receive calls.

Texts are delayed most days for hours. I have a jetpak and service is fine , but my verizon cell service (text and cell) is pretty non-existent the past many weeks. Spoke to customer service and they said they could not understand why the jetpak works fine and shows 4G but not my cell service. They put in a trouble ticket and stated they had techs working on the issue for over a week, then sent a report saying it was "New building construction that interrupts tower line of sight" when there have been NO NEW BUILDINGS CONSTRUCTED!!!

Have had Verizon for many years, as have nearly all of our community, and there is not any other service that works in our area. Verizon needs to do something about the service, this is critical as emergency calls cannot even be made.

Review
#1099776 Review #1099776 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Pros
  • Great service
Reason of review
Bad quality