Product: Verizon Mobile Phone Service Rating: 2 Stars Clear all filters (6 of 38 reviews match)
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Rating:
1.7
Details
DUMP VERIZON!! I have had service for over two years and previously for over 5 years and never missed a bill. Last month when I went to pay my cellphone bill there was a payment of $150 on my account made by an unknown source. So I was not able to pay my bill as there...
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Review
#1388914 Review #1388914 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Being berated by customer service reps
  • Being told its my fault they messed up my account
  • Lack of communication
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Extremely Poor Customer Services

Verizon - One talk should be called None Talk

1.9
Details
Cannot answer calls, can’t disconnect, 3rd grade science project could have designed better app
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Review
#1265485 Review #1265485 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Bad quality

Verizon - No network service, sporadic connestions, dropped or bever recieved calls since September

2.4
Details
I have been with Verizon for years, Love them! I have had ATT and Sprint and Verizon had the best customer service and call quality for years. Suddenly in September I get no signal or sporadic signal at my house and I am home almost all day every day with no land line. I have spoken to reps many times each month since then and they have tried all sorts of things. first blaming my phone ( when My husband has similar issues with his different phone and only at home) then they asked if I had changed homes, roofs, siding? all were the same for the last 5 years. same phone as well. We had noticed that a mile south of us we got great signal and as we came a mile north you could watch the bars fall off the phones. We can't even get reliable signal from the driveway now. Neither can a relative that isn't even on Verizon but a similar service that uses their towers. I can make a call with 2 bars and be cut off and unable to call or text back sitting in the same spot, due to no network connection. After months their solution is to either send me a box that will allow my phone to use my internet to get network connection for calls and texts at my home OR to spend hundreds of dollars and add payments to my monthly bill to buy new phones that would connect to my internet wifi to do the same thing. I tried to explain the logic of paying them the same money for a service I no longer get from them but have to piggy back off my cable provider is bad business and really cheating me and my cable company while Verizon gets the same money or more for the new phones to use someone elses lines and data to get the service I pay Verizon for. Many people have limited data amounts on their cable now and don't understand that their phones can be eating this up when at home due to verizon's inadequate service now. It's just plain ripping people off, cheating using cable internet providers data and you can't get the reps to understand this. They check their maps and say your area has no outages, they say they will send techs to your area to check it and never do. This is bad business verizon and plain cheating everyone.
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Review
#958859 Review #958859 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Cons
  • Trying to get tech services to understand problems
  • Wasting time on repeated contacts with no solutions
  • Broken promises
Reason of review
Bad quality
Loss
$300
Preferred solution
Deliver reliable service to my home without using a box or new phones that use my internet for what I am paying you for, Fix your towers OR provide service at a greatly reduced price to make up for the internet use and new phones for service we had
Tags
  • Unethical Business Practices
  • Ripoff
  • Unreliable Service

Leaving Verizon after 10 years

1.6
Details
We had constant trouble with Verizon local store in Irving Texas. The people on store are rude and very insulting. I had a LG G3 phone that started showing "no sim Card" after the recent update. The representative told me that the phone was bad and wanted me to buy a new phone for full price. He was rude and told me that has 12 years of experience. He did not even make an attempt to get an advise from the technician. I went to other store and they switched my sim card to an older phone. A local guy in a mall was able to fix the problem in 5 minutes. I guess it is time to move on to Sprint. Verizon does not care for loyal customers.
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Review
#918437 Review #918437 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Pros
  • Real verizon supprt
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
2.0
Details
**** ALERT TO ALL VERIZON CURRENT CUSTOMERS**** this proves they do not want to keep customers they just want new ones!!! I am a loyal customer of over 15 years, and just decided once again to upgrade my phones and thought that signing up for a 2 year contract showing...
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2 comments
Anonymous
#1178735

Man verizon are nothing but crook n suits. Always coming up with bs lies when u call them or on their ***. *** Verizon

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Review
#848630 Review #848630 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Pricing issue
Loss
$793
Preferred solution
Deliver product or service ordered

Verizon in Brooklyn, New York - Told to change my phone number to resolve an issue

2.0
Details
First, the account is in my wife's name, Randy Bolton. I first had a service issue, no dial tone, on May 3, reported on May 6, and still not resolved. I was also advised on May 12, that changing my phone number would resolve the issue which it did not, and then I was told later that day by Tech support that changing a phone number will NEVER resolve any issue. Now they are unwilling/unable to give me back my original number even though it was one of their reps, Jean, who told me to do this I want my old telephone number restored
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Review
#847181 Review #847181 is a subjective opinion of poster.
Service
Verizon Mobile Phone Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Contact Verizon Customer Service

Website:
www.verizon.com
Mailing Address:
P.O. Box 291089
Columbia, South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Contacts

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